Untitled Note

Caller Name: George RC #: Callback Number: 9103982237 Verified Email: gt3@nationalspeedinc.com # of DLS: 15 InContact ID: 427580841866 User ID: 3194724020 Case #: Account Verified: Y Issue: -xferred call from Nelle (sales) -phone provisioning to ext 12892 Troubleshooting: -cust does not want to assign the phone to a digital line -no changes made LINE: (804) 331-1595 ext 12892 SN: 64167FB46B0B MODEL: Polycom VVX 350 Business IP Phone (804) 214-3586 ************************************************ InContact ID: 427580861113 User ID: 1549923027 Case #: 16472421 Account Verified: Y Issue: -consultation c all from Lovely (sales) -transfer license from ext 107 to ext 105 Troubleshooting: -changed the license of ext 107 from mvp to mobile user license -changed the license of ext 105 from mobile user license to mvp ************************************************ Caller Name: Mayra RC #: Callback Number: 305-450-7340 Verified Email: euphemiatrucks@gmail.com # of DLS: 30 InContact ID: 427580872641 User ID: 448735040 Case #: Account Verified: Y Issue: -xferred call Sherry (soho) -no extension can make or receive calls Troubleshooting: -assigned the phone numbers to the designated user extensions (786) 706-0788 - 122 (786) 522-1615 - 123 (713) 770-6178 - 129 (281) 404-5274 - 131 (786) 206-8799 - 115 (786) 706-9005 - 128 (281) 761-6611 - 130 (786) 465-7560 - 127 (786) 746-6400 - 107 (786) 627-4825 - 126 (786) 632-1511 - 124 (786) 632-9843 - 125 (954) 271-2003 - 120 (954) 678-2827 - 109 -asked cust to have the users to log out then log back in on the RC app -sched callback for testing after 1 hour cb #: (305) 450-7340 cb icid: 427581085088 -spoke with Mayra -all good case closed ************************************************ Caller Name: Jessie # of DLS: 9 InContact ID: 427580928571 User ID: 62993454028 Case #: Account Verified: NO Issue: -portin inquiry -SWAP PHONE NUMBERS Troubleshooting: -adv cust that we can swap numbers and make the ported number to be his main number ************************************************ Caller Name: Kyle / Carlos RC #: 9569949500 Callback Number: 956 503 5295 / 956 994 9500 Verified Email: edinburg@valleyendopractice.com # of DLS: InContact ID: 427580917981 User ID: Case #: 16473780 Account Verified: Y Issue: -phone provisioning but the acct is not ACTIVE Troubleshooting: ************************************************ Caller Name: Veronica RC #: Callback Number: (702) 901-9335 Verified Email: vsmith@autismnevada.com # of DLS: 0 InContact ID: 427580998913 User ID: 2687348015 Case #: Account Verified: Y Issue: -the user Chun Wai Yeung is unable to set up his account Troubleshooting: -resent the welcome email to chun@autismnevada.com -manually enabled the acct for Chun -Veronica changed the password -case closed Veronica Smith ************************************************ Caller Name: Katerina / Angelina RC #: Callback Number:(781) 336-4683 Verified Email: kreckard@allygloballogistics.com # of DLS: 52 InContact ID: 427581055580 User ID: 1674663010 Case #: Account Verified: Y Issue: -xferred call from Ray (sales) -phone provisioning to ext 172 Troubleshooting: -updated the emergency response location of ext 172 -assigned the Poly CCX 500 Business Media Phone with SN 64167FF9813C to ext 172 -manually rebooted the phone -manually enable ext 172 -did test call -case closed LINE: (904) 712-6464 ext 172 SN: 64167FF9813C MODEL: Poly CCX 500 Business Media Phone cb #: (919) 702-5810 cb icid: 427581093025 -no answer / left vm ************************************************ Caller Name: Stacy RC #: 17278474878 Callback Number:17278474878 Verified Email: kemp@krglawgroup.com # of DLS: 57 InContact ID: 427581098982 User ID: 625588009 Case #: Account Verified: Y Issue: -reassign a deskphone to another extension Troubleshooting: -moved the Polycom VVX 450 Business IP Phone to the unassigned section through admin portal -assigned the phone to another ext -case closed 114 482567202525 ************************************************ Caller Name: Danny Callback Number: (818) 653-8386 Verified Email: committedhhc@gmail.com # of DLS: 1 InContact ID: 427581107322 User ID: 2346851020 Case #: Account Verified: Y Issue: -unable to send sms Troubleshooting: -adv cust that the sms allotment has been exhausted and needs to update card info on file -cust said he will do that later -case closed cb #: (647) 295-9493 cb icid: 427581193016 -spoke with Josh -provided the last 4 digits of the SN of the rental phones -created cif case to get info about the contract and plan change -all calls are good -case closed Contract info / account changes Caller Name: Josh RC #: Callback Number: 647 295 9493 Verified Email: joshua@globalhospitality.com # of DLS: InContact ID: 429951656886 User ID: 381641024 Case #: Account Verified: Y ISSUE: -get info about the contract and plan change ************************************************ Caller Name: Derrick RC #: (516) 870-7009 Callback Number: 516 870 7009 Verified Email: DAddison01@familyres.org # of DLS: 450 InContact ID: 427581191992 User ID: 62822887031 Case #: Account Verified: Y / ext 1809 Issue: -RMA Label for the defective phone Troubleshooting: -sent email with the attachment of the rma label to DAddison01@familyres.org 16462009 - shipping case ************************************************ Caller Name: Husain RC #: Callback Number: 667 910 7024 Verified Email: Husain.Rizvi@invitahealth.com # of DLS: 175 InContact ID: 427581209464 User ID: 62822887031 Case #: Account Verified: Y / ext 3145 Issue: -add a common area phone Troubleshooting: -created a limited ext 1162 for the new common area LINE: (310) 943-6061 ext 1162 SN: 64167F3DEC37 MODEL: Polycom Trio 8800 Conference Phone -sent email to cust for the steps in provisioning the common area phone -cust will sched a meeting via email to prov the phone ************************************************ InContact ID: 427581258394 Issue: -consultation call from Ella (acquisition) -app integration to RingCentral Troubleshooting: -adv rep to check the app at https://apps.ringcentral.com -acct must have at least a standard plan ************************************************ Caller Name: Anne RC #: 8008902709 Callback Number: 917 514 5221 Verified Email: anne.coyle@valuence.inc # of DLS: 2 InContact ID: 427581272016 User ID: 373241048 Case #: Account Verified: Y Issue: -unable to login because of the 2-factor authentication Troubleshooting: -updated the email add to anne.coyle@valuence.inc of ext 101 -updated the contact phone to (917) 514-5221 -updated all info of ext 101 and ext 102 -did screen sharing -assisted cust in using the Ringcentral app -changed password and pin of ext 102 -case closed kaylah.coleman@valuence.inc ************************************************ Caller Name: Pamela RC #: 18662177282 Callback Number: 18662177282 Verified Email: info@mystudyx.com # of DLS: 39 InContact ID: 427581347433 User ID: 375367048 Case #: Account Verified: Y Issue: -change toll free numbers Troubleshooting: -changed 8 toll free numbers to: (800) 952-9849 (800) 898-5261 (800) 516-3884 (800) 296-9159 (800) 956-0179 (888) 290-4215 (888) 316-3819 (888) 316-9907 changed # 1 (800) 5163965 ************************************************ Caller Name: Gail RC #: 8188395664 Callback Number: 8188395664 Verified Email: Gail@tmcfinancing.com # of DLS: 9 InContact ID: 427581347351 User ID: 758500016 Case #: Account Verified: Y / ext 117 Issue: -unable to login using the email add Troubleshooting: -updated the email add of ext 117 from christinekempeneers0@gmail.com to Gail@tmcfinancing.com -cust was able to login ************************************************ Caller Name: Alec / Michael RC #: Callback Number: (416) 898-7122 # of DLS: 2 InContact ID: 427581377948 User ID: 1609746027 Case #: Account Verified: Y Issue: -xferred call from John (sales) -unable to login due pin sent to a diff email Troubleshooting: -spoke with someone / cust has to go -disconnected the call ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: 427581390104 Issue: -disconnected call Troubleshooting: ************************************************ InContact ID: 427581393415 Issue: -consultation call Princess (cert ) -rep said that the cust hung up -she will call cust then connect to us ************************************************ InContact ID: 427581390104 Issue: -consultation call Ron (sales) -confirm id Polycom VVX 250 is compatible with shared line Troubleshooting: -adv rep that if the make and model of the phone can be selected in the admin portal, then the phone must be compatible for a shared line vvx 250 87852 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************