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ForWilford Norales|Unable to log in on the admin portal | Handled by Gerardo. Quiros Customer Name:Wilford Norales UID: 6318151676 InContact ID:457767732510 Extension #: 63114456008 RingCentral phone number: Best callback number: 9172314287 Email address: Customer's preferred callback time (with timezone): Admin: Yes Account Verified: YES Issue: Ringcentral account is disabled on the admin portal Troubleshooting: (steps taken to address the issue) -Tried on a different web browser -Tried on incognito but is not working - tried using the number (516) 510-6747 it did work Recap: NO Support Site provided: YES Survey Spiel: NO Resolution: Customer was able to log in issue was resolved ---------------------------------------------------------- FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N --------------------------------------------------------------- FOR QUICK QUESTIONS ISSUE:Ringcentral account is disabled on the admin portal but on SCP it shows available I log in on to the admin portal and it is working but on the customer's ends it shows disable and he just sing up with us today not sure what might be causing the issue UID: 63114456008 Ticket :17128132 TS STEPS: ---------------------------------------------------------------- Contact Address for adding contact please i need the following UserID: Name: Email address: Callback number: 9992438212*2206