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nstevens@mypurposefulwealth.com Paul - implementation team - Incontact ID: Contact ID: 195598980197 Contact ID: 195599131993 Follow Up Call RC#: 4022515800 - direct line User ID: 372661048 Caller Name: Jason Email: nstevens@mypurposefulwealth.com Callback Number: 4022515020 Account Verified: Y Admin/User: jwintersteen@mypurposehealth.com Issue: Customer called in as both he and the person on the other line couldn't hear the call; Can't forward calls as well. Troubleshooting: - checked details - affected extensions 5020 and 5801 - do a test call - it worked - customer said it only happened occasionally 10/7 - dial numbers 4022515800/4022515802 - call got disconnected ** Follow up call *** Contact ID: 195599131993 Follow Up Call Contact ID: 195599131993 - enabled presence for extension 5020 - did a test call - it worked - customer agreed for case monitoring Presence Feature customer will not getting any ring on his office 5801 - david 5020 - jason - 5801 they do not want to ring the phone - we wanted to front desk - answer it and found out who is it then transfer it back to david ________________________________________________________________ Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ________________________________________________________________Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ________________________________________________________________Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ________________________________________________________________Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ________________________________________________________________Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ________________________________________________________________