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By: Anonymous1/26/20222 views Public Note
Walk me thru on your decision-making process Tell more about your evaluation process expected outcomes of the project cx's highest priorities what's leading to this conversation? ROLE-PLAYING partner manager prospects business needs? law firm motivated replace end of life cisco on-premise sol say motivated --- move to a unified comm sol as a service provider in the next 6 months 6 months ---- reliable, easy to use, simple, user-friendly what else? multigenerational -- younger gen wants mobility and other options but dont like new tech but the ROI is there opp for CC possibly ----live receptionist, high call volume, manually manage call flows, I think they'll open to it but later manage IT for 4 yrs dont like MS, kick out Teams use 365 Java for messaging 3 zoom licenses integration important DM process Karen - AVP - owes the decision and the process process --- see demo, business case, references, and feel confident we can grow with them in the future demo --- i have demo 3 options and deliver pricing business case - detailed metrics w/ competitor difference in features and pricing i love you guys, I think you can win best way to work to win this deal i'll be point - let me know what you need to know important cs , very organize and structured great match MUTUAL PLAN Thank you for your time today and giving me the opportunity to work on with you for this law firm. As you mentioned, the firm is motivated in ending their cisco on-premise solutions and moving to a unified communications solutions in the next 6 months. Ideal set up is for the live receptionist to manage high call volume, manage call flows and integration is important. More so, they wanted a reliable, easy-to-use, simple and user-friendly communication solutions. As next step, I am looking forward to our scheduled Demo with Karen, AVP and decision-maker for this project on ( DATE )

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