Untitled Note

Customer Name: ESMA RingCentral Number: 4692003997 UID:1819065021 InContact ID:457767725083 Extension #:101 Best callback number: 6825586080 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: When ext 104 makes an outbound call the customer who received a call was displayed a number they don't recognize and that's the company fax number 4692006315 Troubleshooting: I was able to guide the customer through the RC desktop app on settings/ phone/ caller ID and then change the correct number and made a test call but is still showing the incorrect number. I will be making a follow-up call back tomorrow morning. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name) UID:1819065021 Issue: When the ext 104 makes an outbound call the customer who received a call was displayed a number they don't recognize and thats the company fax number 4692006315