Untitled Note

Customer Name:Tessie Gibson UID:62919528008 InContact ID:456782340655 Extension #:101 Company Number:9542132371 Best callback number: 9542132371 Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Issue:customer had requested port in with MetroPCS the number was released by she is not able to make calls send text etc. Troubleshooting: review the acc and check customer request as I can see in port in request she created in MetroPCS and related the article it has some specific time frame but depends on the carrier up to 30 business day Recap: N Support Site provided: N Survey Spiel:N