Untitled Note

Customer Name: Jonathan Wossene UID: 723812009 InContact ID:457893439810 Extension #:101 Best callback number: is 571-435-5887. Admin: Yes Account Verified: Yes America Spangler Issue: The line is not registered. Troubleshooting: TRANSFERRED TO PROVISIONING. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Account Verified Y/N:Y How many phones are affected?:1 Error on the Display Screen: The line is not registered Extension Number in Issue: 101 Serial Number of the phone: is 482567376B4C Make and Model: Poly Edge E450 IP Digital Line: 202-871-8153 Other Notes: Is the customer in the same location where the phone is?: YES Internet connection working?: YES Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y