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Kibana: https://ringcentral.saleshood.com/huddle_events/118132 https://ringcentral.saleshood.com/huddle_events/263146 Empirix: https://ringcentral.saleshood.com/huddle_events/262241 https://ringcentral.saleshood.com/huddle_events/301504 Hello, Hi, I called to make a follow-up on your concern  however, I was routed to your voicemail.  Kindly reply to this email with your best available time and number so that we can assist you further. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number 16388408. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Regards,   Alber Monday – Friday, 7am to 3pm PST RingCentral Technical Support   -Callback customer. Reached VM. Left VM. Send email -Callback customer - 1st attempt. Reached VM. Left VM. - 2nd attempt. InContact ID: 428634272343. Called #: 4404731700. Reached VM. Left VM. Sent email. Email sent to customer Hi, I am following up on this case. Please confirm if everything has been addressed or if you still need further assistance. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number 16276519. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for your patience. Regards,   Alber Monday – Friday, 7am to 3pm PST RingCentral Technical Support   You may receive a survey right after this call and I hope you are very satisfied with my service -Callback customer. Reached VM. Left VM. Send email. https://numbering.neustar.biz/secure U: portingsupport@ringcentral.com P: Changeme12! -Callback customer. Reached VM. Left VM. Send email. InContact ID: 430621752954 Case: 16529516 RC#: 12567737088 Caller Name: Edith Bennich Callback Number: 12562605064 Callback customer. Customer hang up. InContact ID: 430621755159 Caller Name: Edith Bennich Callback Number: 2563655856 Unable to ring on the phone via intercom Inform customer to reboot the phone. Customer is having issue with ext. 102 as it goes directly to the voicemail Logged in as ext. 102 and it appears it was on DND status. Inform customer on how to enable and disable DND for user ext. 102 Ask customer to do test call - Working