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Hi, Welcome to SKY, Thank you for using live chat service. You're chatting with Ahmed i read your previous chats , that you want to re-join sky , i will help you with the best deals available is that okay ? i will help you with your favourite packages , to enjoy your services . without any canceallation happenig Don't worry you're through to the right person here. I'll definitely help you with that. In case if you miss my name. My name is Ahmed . I'm your Advisor today. I see that you wanted to consider coming back to the Sky family. I'm happy to see that :) I'll be assisting you throughout this chat today. What I'll do is take some details to access your old Sky account, ask few questions to understand which package would best suit your needs, then I can explain the price . Would that be OK? you have completed your verification , only one question is remaining please answer that , is that okay ? Just for my knowledge, may I know how did you start your online journey today? i.e., Was there a link you clicked on? Just for my information, are you chatting from a PC, Laptop or a mobile device? i think you are chatting with I've accessed your account and can see that you were a loyal customer of Sky for over 9 years! On behalf of Sky, I'd like to thank you very much for that loyalty. We do appreciate it and would love to have you back! With a smart phone or tablet, can you take a photo of the part of your offer so I know what you mean, and upload it here: www.sky.com/myphoto When its uploaded, can you send me the reference number and I'll take a look? can you please upload the email screenshot you received through to sky , and help me with the code you will get after uploading Good Morning, Mr.xxxxxxxxxx. How was your day so far ? Good Afternoon, Mr.xxxxxxxxx. How was your day so far ? X================= PROFILING ==============X I believe you still have the Sky Box and the equipment's, is that correct? What was the reason for cancelling your Sky services previously? May I know what do you prefer to watch the most so that I can create the package accordingly also let me know if you have any price in mind so that I can create the package accordingly which would be efficient for you ? Do you still have the box and equipment's with you? If yes, I can get your services back on in less than 4 hours. From what I see here, you had a deal of £ with us earlier including : The original price of the total package : £ You have : box - still with you You had : box - that you returned Is that correct? Looking at your account, I see you previously subscribed to the following Signature Cinema Multiscreen Netflix premium hd kids Does that sound familiar? Is that the only thing you're looking to discuss today? I can see there's an outstanding balance of £ on your account. We'll need to clear that before we can go ahead and reactivate the services for you The deal which I have created for you is the best deal. Because the deal which we have are the best deals. No other department can match these deals.as you are the exiting member of sky family Do you want me to unlock those deals for you ? please give me a minute , i will share some key facts to you , you can help me with a yes , is that okay ? The discount price will be processed with a small admin fee of £10. This one off fee would be added onto your next bill and allows me to unlock and apply the offer on the agreed terms. So, by paying just £30 of admin fee you'll be saving £47per month and in a contractual year of 18 months you'll be saving £855 Doesn't it sounds great ? Your bill for the next month would be £0 i.e due on 28 feb 2023 and from 28 mar 2023 to 27 feb 2024 your bills would be £64 a month Your next bills would be slightly higher or lower because our bils are on pro-rata basis i.e sky charges you a month in advance. After that, your bills would come back to the normal cost i.e £58 You can check your bills yourself too on the My Sky App later, you would be able to see the changes we discussed today, at least within 72 hours. You've messaged me regarding re-joining sky I've re-instated your account also applied best offers to the packages. i have waivedof the £ admin fee for you key facts covered, break-down of the bills given, bills explained Congratulations Kirk , Your order has been placed. please give me a minute i will explain your future bills do you have any further questions ? Thanks for taking the time to chat with me today, I am glad I have resolved your query, I will be sending you a short survey asking you to rate between 1-10 with 10 being the best. This survey will be based on your experience with me and our current conversation, I would really appreciate your feedback. is that okay ? I'll give you a new Sky Q 1tb updated box The standard upfront cost of Sky Q 1tb box :£99 Waived off : £99 New standard upfront cost of Sky Q 1tb box :£0 I'll waive off the £99 upfront cost of the sky Q box how does that sounds to you Joan ? A small New Year gift from me Also, I'll give you a new Multiscreen box The standard upfront cost of Multiscreen box :£49 Waived off : £49 New standard upfront cost of Sky Q 1tb box :£0 I'll waive off the £49 upfront cost We are not always the cheapest provider but we are most certainly the best with award winning products, equipment and customer service. Also being named best tv and broadband provider by Ofcom which we are very proud of. I have applied the maximum discount on this offer for you today. Offers are point of contact meaning that the offer i have given you today is not likely to be available if you change your mind in the future, These offers will not get any deeper in the future but likely get more expensive due to offers being point of contact. How would you like to proceed? BT Sport Ultimate is the only channel BT customers receive in UHD quality via BT TV. Unlike Sky Q, BT TV boxes are also not compatible with HDR content Sky Q features exclusive content, not available on BT or Virgin Media; Disney , Discovery and inclusive Netflix subscriptions BT customers can’t mix sports and entertainment content, if they want both, they must choose the top VIP package BT don’t cater for an international audience, offering no international channels at all ??? Explore a world of possibilities and switch to Sky Mobile, the award-winning network 4GB for just £9 a month? But as you are SKY V.I.P customer and I'll give you 4gb for just £8 per month for 12 months 99% UK network coverage All our plans include unlimited calls and texts This could benefit you because If you may have a family household Has Sky Go Extra. Can Watch content without using data Has multi-screen No price rises mid-contract We won’t raise your data plan prices mid-contract. That’s a promise Roll Your spare data rolls over for up to 3 years Mix Change your plan whenever you like Text-to-Switch Simply text PAC to 65075 to get your switching code. We’ll take care of the rest Grab this deal exclusive deal soon before it ends by the way , i like your name , its interesting , i am just curious what you do for living how many members are there for living so fro whom you are taking the services, who watches the tv , is your partner Thank you. No not today but my partner is having our baby tomorrow so trying to get bits done before then. so are you planning for baby in start use use line he will say , about his need i like the siganture ,sky atlantic