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=================================================================================== Incontact ID: 431186633898 RC#: 7028271184 User ID: 595019040 Caller Name: Cony Email: cxb48486@yahoo.com / cmontague6@gmail.com Callback Number: 7025455068 Account Verified: Authorized caller Admin/User: Super Admin Issue: customer cannot make phone call getting an error "sorry you can only make calls to user extension, to make external call contact the company admin" Troubleshooting: -advise the customer that the extension 101 doesn't have digital line and that is the reason why she cannot make call -advise she can login using her extension since her extension have digital line -provide option also to transfer the digital line to extension 101 -customer agreed -phone system>phones and devices>open number> edit user -advise to login and logout -test call working 16655484 =================================================================================== Incontact ID: 431186730218 RC#: User ID: Caller Name: chad Email: Callback Number: 806701 Account Verified: Y/N Admin/User: Issue: Calling with the same case ID 16619212. Customer is really upset of what happened because the issue is resolved on his end and he felt that we didn't do anything about it. Customer didn't receive any callback as promised. Customer is asking for a refund since the service for Fax didn't worked before. Troubleshooting: -customer said that the issue is now fixed. -asking for credit that is been promised to him - =================================================================================== Incontact ID: 472089048 RC#: 3608599911 User ID: 472089048 Caller Name: Matthew Email: 431186764306 Callback Number: 2536777714 Account Verified: Y - 101 Admin/User: Super admin Issue: customer is asking how he can change everyone's password for online account. Troubleshooting: 16656172 --walk through the customer on how to do it but customer is driving right now. -promised to callback the customer within an hour since he mentioned that hes available after an hour callback matthew after an hour 431186871030 =================================================================================== Incontact ID: 431186761423 RC#: 1 (210) 8123200 User ID: 2121348020 Caller Name: Thomas Email: tdeluna@cmitsolutions.com Callback Number: Account Verified: Y/N 7099 Admin/User: Standard Issue: customer wanted to ask if they can get back the numbers that they deleted 2107565564 because they need to retrieve the messages Troubleshooting : -advise we can retrieve the number however if they deleted the extension that has the messages that they need there's no way to retrieved those messages. -customer understood and dont want to get the number anymore Troubleshooting: =================================================================================== Incontact ID: representative Chay Metro by tmobile RC#: 9177208555 User ID: 1814837027 Caller Name: Ruslan Email: info@lashcoutureny.com Callback Number: Account Verified: Y 101 Admin/User: super admin Issue: The rep needed the information as why the port in is still in progress, customer is on the line and the customer cannot authenticate the account. Caller cannot provide the answer to the security question, Troubleshooting: - walk through to reset the password -customer was able to login -Advise to send an email to ntd.helpdesk@ringcentral.com - Check all the information and all correct 16657199 isp request 392A022291366402 october =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: =================================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: