Untitled Note

Customer Name: UID: 782941016 InContact ID: 457892837423 Extension #: 105 Main Company number: 3103943131 Best callback number: 3103942109 Email address: mccrearyasst@revelationsentertainment.com/ytaylor@revelationsentertainment.com Customer's preferred callback time (with timezone): 11 pacific time Admin: Y/N n Account Verified: Y/N y Issue: app not working properly, call forwarded to boss cell, 3103942109 when she shouldnt be getting the calls mobile app not working as spected oniphone, the recent, mobile app no audio Troubleshooting: (steps taken to address the issue) created a custom rule with the following parameters: cell (310) 713-7476, home (310) 454-2654 both ringing after 6 pm from Monday to Friday from 6 pm to 9 am Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N