Untitled Note
By: Anonymous10/4/20222 views Public Note
InContact ID: 429848823838
User ID: 644636009
Case #:
Account Verified: NO
Issue:
-consultation call from Gel (expansion)
-UNCONFIRMED ACCOUNT
Troubleshooting:
-adv rep that the cust has to go thru the email confirmation to activate the acct
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Caller Name: Dane
RC #: 18664326829
Callback Number: (772) 269-6493
Verified Email: dane.kelley@fantaz.com
# of DLS: 1
InContact ID: 429848807220
User ID:152392035
Case #:
Account Verified: Y
Issue:
-account information
-call routing
Troubleshooting:
-adv cust that we can customize the company greeting and user ext number to get the designated key presses
-explained the different charges for digital line and company number
-adv cust to purchase supported deskphones from https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html
-adv cust that the deskphone needs a digital line which is $39.99
-explained email notifications for voicemails
-changed voicemail for ext 101
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Caller Name: Lamont
RC #: 19736892606
Callback Number:
Verified Email: lamont@lamontbyrd.com
# of DLS: 1
InContact ID: 429848853705
User ID: 62833927008
Case #:
Account Verified: Y
Issue:
-unable to login
-call forwarding
Troubleshooting:
-changed password thru https://service.ringcentral.com
-added external number for ext 102
-did test call to main number then ext 102 / success
-cust wants to know if he can get discounts / xferred call to sales
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Caller Name: Belinda
RC #: 19319944802
Callback Number: 931 520 5111
# of DLS: 23
InContact ID: 429848919149
Account Verified: Y / ext 10001
Issue:
-wants to talk to Jun
-sent message to case owner
-adv cust that Jun will call her back
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Caller Name: Brian
RC #: 18883459333
Callback Number: 949 381 9633
Verified Email: brian@maximlending.net
# of DLS: 4
InContact ID: 429848896560
User ID: 208427031
Case #: 16426119
Account Verified: Y
Issue:
-unable to send sms
Troubleshooting:
-sms allotment is exhausrted
-auto purchase for calling credit package was declined by Visa 2205
-re-processed payment of $23.14 using MasterCard [9522]
-did test sms
-case closed
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Caller Name: Christine
RC #: 15107320423
Callback Number: 510 340 9161
Verified Email: christine@techstyles.com
# of DLS: 40
InContact ID: 429848923793
User ID:
Case #:
Account Verified: Y / ext 113
Issue:
-set up RingCentral app in the desktop computer
Troubleshooting:
-adv cust to have user ext 136 to download the RingCentral app from https://apps.ringcentral.com
-cust requested a callback around 2:30pm to 3:00pm pst
email welcome invite
cb #: (971) 337-6352
cb icid: 429848986041
-spoke with Emily
-cust decided to use the main company number (971) 337-6372 for faxes
-deleted the phone number (707) 302-0484
-refunded $39.09 (approval #: A-1253688)
Customer changed her mind and deleted the virtual number (707) 302-0484
For Emily _Name of TL
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Caller Name: Sal
RC #: 248 792 5941
Callback Number: (586) 663-6899
Verified Email: Admin1@loanxmortgage.com
# of DLS: 80
InContact ID: 429848999249
User ID: 62376304008
Case #:
Account Verified: Y
Issue:
-unable to login to the RC phone app
-error message " this connection is not private ... "
Troubleshooting:
-cust said he already uninstall then re-install the RC phone for ext 6400
Mar
this connection is not private
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Caller Name: Alex
RC #: 2057295916
Callback Number: (541) 991-8848
Verified Email: Syedyasirbukhari494@gmail.com
# of DLS:
InContact ID: 429849012815
User ID: 62836808008
Case #:
Account Verified: Y / mythical 5
Issue:
-cust wants to change the annual billing to monthly
Troubleshooting:
-xferred to sales
465943
16409901
Dominic
Cathy
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Caller Name:
RC #:
Callback Number:
Verified Email:
# of DLS:
InContact ID: 429849031539
User ID: 62793739008
Case #:
Account Verified: Y
Issue:
-consultation call from Dominic (sales)
Troubleshooting:
-adv cust that the case has an attachment with LOA to Twilio or LUMA
-seems like the sms feature is with another sms provider
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Caller Name: Tonia
RC #: 3056972325
Callback Number: (416) 822-5937
Verified Email: tonia@lumapharm.com
# of DLS: 3
InContact ID: 429849063233
User ID: 602795048
Case #:
Account Verified: Y
Issue:
-update user details of ext 103
-change phone number to a different area code
Troubleshooting:
-updated the user details of ext 103 thru admin portal
-changed phone number from (305) 712-6968 to (905) 291-2679
reassign ph @#
416 or 905
(305) 712-6968 to (905) 291-2679
(905) 215-0708
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Caller Name: Araceli
RC #:
Callback Number: 844 697 8247
Verified Email: amacias.bcs@gmail.com
# of DLS: 2
InContact ID: 429849101967
User ID: 422920008
Case #:
Account Verified: Y
Issue:
- xferred call f rom Lee (smb expansion)
-update voicemail pin ext 101
Troubleshooting:
-updated the voicemail pin thru admin portal
-tried the new voicemail mpin on yealink phones
-case closed
9098276251
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Caller Name: Siehannah Tarpeh
RC #: (916) 664-4887
Callback Number: 9166644887
Verified Email: siehannah@ahriesfinancial.com
# of DLS: 4
InContact ID: 429849203576
User ID:
Case #:
Account Verified: Y / mythical 5
Issue:
-unable to send sms
Troubleshooting:
-explained to cust that the sms allotment has been exhausted
-needs to update the card info on file
-cust does not have other card to use
-no agreement to close case
16385613
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Caller Name: Les
RC #:
Callback Number: (403) 650-9408
Verified Email: lesoakes@gmail.com
# of DLS: 1
InContact ID: 429849222980
User ID: 371836029
Case #:
Account Verified: Y
Issue:
-xferred call from Peter (smb expansion)
-set up new user
-upload a new ivr prompt
Troubleshooting:
-set up the new user ext 105 from the unassigned extensions
-uploaded a new ivr prompt for the main number
-added ext 105 as key press in the ivr menu 1001
-case closed
add user
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Caller Name: Eren
RC #:
Callback Number: 4155938116
Verified Email: egutierrez@sfihsspa.org
# of DLS: 37
InContact ID: 429849262313
User ID: 3692511020
Case #:
Account Verified: Y
Issue:
-xferred call from Akemi (sales)
-wants to filter the business hours call logs through Analytics reports
Troubleshooting:
-cust is in a hurry
-cust has option to filter the business hours hours thru admin portal > reports > analytics > LOB Analytics
Analytics
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Caller Name: Jermaine
RC #: 17709884653
Callback Number: (404) 645-1777
Verified Email: maynestreet4977@gmail.com
# of DLS: 1
InContact ID: 429849259812
User ID:
Case #:
Account Verified: Y
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Caller Name: Rain
RC #: 14158407380
Callback Number: 2134337088
Verified Email: rvinluan@medva.com
# of DLS:
InContact ID: 429849274257
User ID: 3722078020
Case #:
Account Verified: Y
Issue:
-remove the call recording disclosure
Troubleshooting:
-uploaded blank recording to the call recording announcement
cb #: (510) 940-8279
cb icid: 429849314361
-no answer / left vm
cb #: (510) 340-9161
cb icid: 429849316072
-spoke with Christine
-asissted cust in setting up the RC app thru https://apps.ringcentral.com
-updated the presence of the Polycom VVX 350 Business IP Phone of ext 136
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Caller Name: Byron
RC #:
Callback Number: 201 987 4048
Verified Email: byron.pollard@aquabluenetwork.com
# of DLS: 24
InContact ID: 429849370165
User ID: 1933353021
Case #:
Account Verified: Y
Issue:
-Maricar (partner sales)
-unable to call UK 44 203 4817007 and 44 203 4817008
Troubleshooting:
-cust said that multiple users are experiencing the error when calling the international numbers in UK
-cust tried to call the UK number 442034817008 using RC app of ext 4048 > success
-resynced the deskphone of ext 4048 / the deskphone rebooted
-did a test call to 44 203 4817008 / success
-
unable to call 44 203 4817007 to 7009
CALLING NUMBER:
CALLED NUMBER: 44 203 4817007
CALL LOGS:
RESULTS:
DATE/ TIME:
CALLING NUMBER:
CALLED NUMBER: 44 203 4817008
CALL LOGS:
RESULTS:
DATE/ TIME:
CALLING NUMBER:
CALLED NUMBER: 44 203 4817009
CALL LOGS:
RESULTS:
DATE/ TIME:
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Caller Name: Mauro
RC #: 17608494100
Callback Number: 310 5608769
Verified Email: reservation@atransportaionservice.com
# of DLS: 1
InContact ID: 429849398107
User ID:
Case #:
Account Verified: Y
Issue:
Troubleshooting:
Phone Number: (760) 849-4100
4348081628
6330
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