Untitled Note

Caller Name: Mardi RC #: 2107382260 Callback Number: (210) 844-4509 Verified Email: mss@jmsarchitects.com # of DLS: 2 InContact ID: 427944827424 User ID: 2369326015 Case #: 16077110 Account Verified: Y Issue: -delete user ext 102 Troubleshooting: -changed operator ext from ext 102 to ext 103 -disabled ext 102 then deleted ************************************************ Caller Name: Sunshine RC #: 7046655455 Callback Number: (704) 898-4400 Verified Email: ssmith@boomtowncio.com # of DLS: 18 InContact ID: 427944830677 User ID: Case #: 16077238 Account Verified: Y Issue: -calls are routed to ext 2 for some reasons Troubleshooting: -checked call logs : CALL SAMPLE: Calling #: (646) 762-4251 Called #: (704) 644-0200 > the caller pressed option to and was routed to a call queue group ext 2002 but then routed to user ext 2 -checked custom rules > no active custom rule for ext 2 -changed the ext # 2 to ext 87654 ************************************************ Caller Name: Brandon RC #: 8646629500 Callback Number: (864) 363-6708 Verified Email: bchabot@strategicsupportsolutions.com # of DLS: 10 InContact ID: 427944863526 User ID: 752883048 Case #: 16077407 Account Verified: Y Issue: -verify fax number (757) 965-4815 Troubleshooting: -confirmed that the ph # (757) 965-4815 is already assigned as the main fax number -assigned ph # (855) 223-2078 to auto-receptionist -created customized rule for the phone numbers (855) 223-2078 and (757) 362-3100 to forward calls to IVR Menu ext 1002 -cust would like to have 2 phone numbers in one phone -converted the ph #s (854) 444-7208 and (854) 800-2871 in to a shared line -cust wants to have both (757) 362-3100 and (864) 662-9500 to show up on the deskphone and can be used as the outbound caller id -tried shared lines > did not work' -cust wished to keep case open until he talks to his AM (854) 444-7208 (854) 800-2871 ************************************************ Caller Name: Pam RC #: 9122083836 Callback Number: 9129632495 Verified Email: kpcsigns77@yahoo.com # of DLS: 4 InContact ID: 427944960888 User ID: 946205020 Case #: Account Verified: Y Issue: -device order Troubleshooting: -disabled the 2-factor authentication for 1 hour because the email is not coming hers -logged in to the admin portal using direct number of ext 101 (912) 452-4162 -placed order for Yealink W76P Cordless Phone with 1 Handset through admin portal / order #: 87437006 -updated the user details of ext 104 cb #: (508) 355-3914 cb icid: 427945033705 -no answer / left vm /sent email hapmce ************************************************ Caller Name: Denise RC #: Callback Number: 7054366713 Verified Email: drandell@kelseytrail.com # of DLS: 1,215 InContact ID: 427945041111 User ID: 463054040 Case #: Account Verified: Y Issue: -xferred call from Erin (billing) -call forwarding during Sundays Troubleshooting: -created call queue ext 10010 -created custom rule for the main number to forward calls to call queue ext 10010 Phone Number: (705) 436-6713 t46s ************************************************ Caller Name: Eugene RC #: 12488490669 Callback Number: 8477304557 Verified Email: eugene@bilatofreight.com # of DLS: 1 InContact ID: 427945064722 User ID: 369644040 Case #: Account Verified: Y Issue: -phone provisioning to ext 101 Troubleshooting: -checked physical connections / all is correctly connected -remotely accessed cust's pc / accessed gui -reset phone to factory settings -re-provisioned the Yealink T46S Gigabit Color Business Phone to ext 101 -Configure Provisioning Server https://yp.ringcentral.com/provisioning/yealink/T46S LINE: (248) 416-1177 ext 101 SN: 805EC0C68A8A MODEL: Yealink T46S Gigabit Color Business Phone IP ADD: 10.1.10.8 -did test call -case closed ************************************************ Caller Name: Kayce RC #: 2534443009 Callback Number: (253) 330-4445 Verified Email: kaifamily.assc@gmail.com # of DLS: 2 InContact ID: 427945159279 User ID: 597118040 Case #: 16078954 Account Verified: Y Issue: -ext 102 is unable to do an outbound and inbound calls Troubleshooting: -called user ext 102 at (253) 466-5025 / conferenced call with Kaycee -RingCentral app > settings > phone > Outgoing calls > Disabled Ringout -did test call > all good -RingCentral app > settings > phone > General > Default phone app for calling set to RingCentral phone -case closed (253) 466-5025 ************************************************ Caller Name: Danny RC #: 8883555545 Callback Number: 8883555545 Verified Email: operations@shipmyorders.com # of DLS: 14 InContact ID: 427945242050 User ID: 56014019 Case #: Account Verified: Y Issue: -change phone number Troubleshooting: -changed phone number from (702) 960-4798 to (702) 529-4959 - ************************************************ Caller Name: Mark RC #: 5103940559 Callback Number: (714) 336-2469 Verified Email: mhaas@aspyrteam.com # of DLS: 2 InContact ID: 427945245261 User ID: 237657048 Case #: 16079169 Account Verified: Y Issue: -phone provisioning for the 2nd deskphone Troubleshooting: -set up ext 102 from the unassigned extensions section -provisioned the Cisco phone ext 102 -successfully provisioned 2 Cisco phones to ext 101 and ext 102 -set call forwarding to ext 101 and ext 102 ************************************************ InContact ID: 427945398915 Issue: -call from (dan) sales -transfer the ph #s (704) 559-5995 and (704) 865-7963 to the new and paid acct -explained that we cant move the numbers from a suspended acct to a new and paid acct ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************