Untitled Note

User ID: 62961532008 Customer Name: Mary Company#: (470) 210-3171 Admin: Y/N yes Extension #: 101 Best callback number: (470) 210-3171 Account Verified: Y/N yes Email address: hoodlicious2249@gmail.com InContact ID: 458607652937 Issue: Phones are not ringing, just one rings. Main number does not ring ((470) 210-3171) Troubleshooting: Multiple tests didn't even reach the user's voicemail when calling from InContact. I did a test calling her from the RC app and it did work. The failed tests do not appear on the reports in the account. Call samples Sample 1 Caller: 4706521473 Called: 4702103171 Date and time: Jan, 19th 2023 | 7:29 pm Eastern time Error: They hear: the person you are trying to reach is unavailable, please leave your message. So they don't hear their own voicemail either. Sample 2 Caller: 4706521473 Called: 4702103171 Date and time: Jan, 19th 2023 | 7: 11 pm Eastern time Error: They hear: the person you are trying to reach is unavailable, please leave your message. So they don't hear their own voicemail either. Sample 3 Caller: 4706521473 Called: 4702103171 Date and time: Jan, 19th 2023 | 7:09 pm Eastern time Error: They hear: the person you are trying to reach is unavailable, please leave your message. So they don't hear their own voicemail either. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Add a contact on Sales Force: UID: NAME: PhoneNumber: Email: ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | 1-888-898-4591 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 10:00am to 7:00pm (GMT-6) CST time zone. ----------------------------------------------------------------------------------- Integration Template Name Callback Number: Integrations App/ CRM Third Party or Supported (Y/N): Issue: Steps to Reproduce / Behavior: Screenshots Attached to Case ------------------------------------------------------------------------------------------ Please post CNAM Update here for faster processing. Template UID: Case #: Phone #: CNAM: Provider: (Provider of the number that shows in SCP not RingCentral) ---------------------------------------------------------------------------------------------------