Untitled Note

Customer Name: Kirk RingCentral Number: 2168014656 UID:3117190020 InContact ID:3117190020 Extension #:4656 Best callback number: 8575401380 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: when people call them they cannot hear him but he does can hear them and its been happening since today Troubleshooting: advise to test with mobile data. the cx I snot the only one using the Wi-Fi, so don't forget that there is a lot of traffic that can cause packet loss during a call. Will be performing a follow up call bac k tomorrow morning to see how its going Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)