#ORTPhone Case : 16909652 Issue : need to adjust call handling that he just created Reason : Follow up | Customer unable to continue to TS pa add case doc pls Jellien Velasquez | 10PM-7AM MNL 12:16 AM papaste na din yang template na yan Jam Gab Geronimo 12:16 AM oset ng call sinabe ni customer na fix na yung issue ni RC app, close as IWF po ba to since wala naman ako ginawa? Jellien Velasquez | 10PM-7AM MNL 12:18 AM wag close, tag pa din natin sa outage since un ung reason bat sya tumawag

For Michael | Call Forwarding - Assisted by Jam Case ID: 16909652 Incontact ID: 456698931853 RC#: 7012645974 User ID: 2630072020 # of DLs: 10 Caller Name: Michael Email: mdesmond@gandggarbage.com Callback Number: 3032170782 Account Verified: yes Admin/User: admin Issue: - need to adjust call handling that he just created - customer set up a call queue for auto receptionist - he wants that when ext 103 didn't answer it will be forwarded to another ext and if still no answer it will forward the call to ext 103 voicemail Troubleshooting: - create call queue : North Dakota - add ext 103 and 110 to call queue - if no one answer on the queue, send voicemail to another ext 103 - call disconnected while doing the test call - CB customer incid 456698974967 - was able to reach the customer - but said that he will just CB to continue TS because he will be in a meeting in few minutes - end of call #ORTPhone Case : 16909652 Issue : need to adjust call handling that he just created Reason : Follow up | Customer unable to continue 1