Untitled Note

Customer Name: Mary Montoya UID: 63001342008 InContact ID: 457404350051 Extension #: 101 Company#: 323 622 8912 Best callback number: (323) 303-8320 Email address: subscriptions@thescdg.com Customer's preferred callback time (with timezone):N/A Admin: Y Account Verified: Y Issue: cx reassigned one number from 1 person to another (from 107 to 102) and wants to check the call log of ext 107 on ext 102 now Troubleshooting: walked the customer through both extensions call logs to comprare and answer the customers question. Recap: Y Support Site provided: Y Survey Spiel: Y