Untitled Note

Customer Name: Rodrigo Miranda UID: 2265669020 InContact ID: 457891788042 Extension #: 101 Company#: 805 607 7310 Best callback number: (805) 514-4777 Email address: mbmechanic805@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Issue: 1) SMS feature 2) DL has unlimited calls an SMS ext 105 (805) 586-3507 Troubleshooting: sent the customer the TCR form and the sample so that he can fill it out and also sent him his account managers information so that he can reach him out to upgrade his plan Recap: Y Support Site provided: Y Survey Spiel: Y