Untitled Note

Customer Name: Extension #: Company #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Account Verified: Company name, industry: Logged in from the online account?: Issue: Troubleshooting: Recap: Support Site provided: Survey Spiel: ---------------------------------------------------------------- Customer Name: Nicholas Mock Extension #: 10 Company #: 6192754663 Best callback number: 6192754663 Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Company name, industry: Home Concepts Magazine, Home and garden Industry Logged in from the online account?: Y Issue: the customer says his account was hacked and 15 lines are still being used by the hackers, needs to get the softphones back Troubleshooting: 1. users 2. disable 3. reassign Recap: Walked the customer through adding users and reassign numbers so that he can take them back from the hackers. 4 changed licenses from video pro to MVP Support Site provided: Y Survey Spiel: Y InContactID: 455987298835 ------------------------------- ----------------------------------------------------------------