Untitled Note

08:00am 10:00am OFFICE 100 10:30am 11:30am Lunch 11:30am 1:00pm OFFICE 100 01:00pm 01:15pm Break 01:15pm 03:00pm OFFICE 100 03:15pm 03:30pm Break 03:30pm 05:00pm OFFICE 100 Incontact Id : 226340433503 Name : Benjamin RC # : 4078451829 CB # : 4078451829 UID : 355061048 Email : Benjamin.Broadway@newlinlaw.com DL : 153 Account Ver: Y Issue: Cust called in about caller ID TS: cust said it should be 4075736688 walked cust on user details then outbound caller id. issue resolved. Incontact Id : 226340462809 Name : Stavly RC # : 7038341900 CB # : 7038341900 UID : 62560632031 Email : ssanchez@lpsi.com DL : 1,049 Account Ver: Y 28540 Issue: Remove device and create a new ext to add the removed device TS: removed polycom from ext 101/ replced with RC app. created new number/ moved to inventory. created ext 28540/ cannot proceed cust is out of license. refered to AM. customer understood. 6742589 / 7035442115 User/Extension Status: Serial Number: 64167FB80A37 Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 226340662992 Name : Katherine RC # : (347) 589-8104 CB # : (347) 589-8104 UID : 673609040 Email : katherine@themenwithtools.com DL : 11 Account Ver: y Issue: Port in issue for (908) 795-1836 TS: number is completed in transfer today. edu cust that it will be fully activated at 11am PST. cust understood. created a call queue group for (908) 795-1836. same setting as the first queue for main number 3478154151 issue resolved. Incontact Id : 226340741941 Name : Melissa RC # : 9727619333 / 101 CB # : 9727619333 UID : 270463048 Email : mbankard1@farmersagent.com DL : Account Ver: Y Issue: cust wants to file a complaint. TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 226340804076 Name : Aura RC # : 7806669718 CB # : 7806669718 UID : 964985024 Email : fun@wildblueyonder.ca DL : 2 Account Ver: y Issue: Calls for outgoing has static or low quality and then will cut off even when there is still a caller on the line. the other ext that has an AVAYA phone has audio issue for incoming and outgoing calls. TS: uninstalled and reinstalled RC app./ no go. the other ext that has an AVAYA phone has audio issue for incoming and outgoing calls. ext's replicated/ no go. cust also rebooted their internet or phone sytem/no go. asked cust for samples. Calling Number: Called Number: Date/Time: Results: Calling Number: Called Number: Date/Time: Results: Calling Number: Called Number: Date/Time: Results: Incontact I d : 226340869428 Name : Jorge RC # : 8005221516 CB # : 8564390999 / 849 UID : 62374548004 Email : Kiara@24hrcares.com DL : 318 Account Ver: y Issue: cust called in saying new user cant forward a call. TS: Kiara mendoza ext 7871 User using incontact. Ring Central Contact Center Service Status Contract complete transfered to Contact Center support. Incontact Id : 226340939959 Name : Andre RC # : 8132792505 CB # : 8132792505 UID :284139023 Email : DL : Account Ver: Y (317) 324-1114 Issue: TS: (219) 942-6993 8800 User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 15699536 Incontact Id : 226340869428 Name : RC # : CB # : UID : Email : DL : Account Ver: ONVOY LLC - AR ( 348F) / (479) 303-4215 / TRS Healthcare Fs pa push ng CNAM Josh called for open case number 15699536 requested for CNAM change UID: 1840361012 Carrier: 1840361012 TN: (479) 303-4215 CNAM: TRS Healthcare 49918235 had josh to ask the user to do an outbound call/ success. issue resolved. Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 226341028645 Incontact Id : 226341028645 Name : Carla RC # : 4076271414 CB # : (813) 513-0079 / (407) 627-1414 UID : 62431580012 Email : karla@sunshinefirm.com DL : 29 Account Ver: y FS pa push ulit UID: 62431580012 TN: (407) 627-1414 Carrier : ONVOY LLC - FL ( 937C) CNAM : SUNSHINE LAW Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: UID:355061048 Carrier ( C N A M ) 4072506508 / ONVOY LLC - FL ( 937C) / Connor K 3212706266 / ONVOY LLC - FL ( 937C) / Fabiola A 4078781589 / ONVOY LLC - FL ( 937C) / Kyanna W 4072506541 / ONVOY LLC - FL ( 937C) / Natalie M 4072703881 / ONVOY LLC - FL ( 937C) / Yesenia V 4072506526 / ONVOY LLC - FL ( 937C) / Celia Q 4074900245 / ONVOY LLC - FL ( 937C) / Marlene M 3214771903 / BANDWIDTH.COM CLEC LLC - FL ( 982E) / Diana E 4072036563 / ONVOY LLC - FL ( 937C) / Laura lee S 4072036593 / ONVOY LLC - FL ( 937C) / Scott L 4072036642 / ONVOY LLC - FL ( 937C) Collen F 4078451807 / ONVOY LLC - FL ( 937C) / Mychal K 4078451762 / ONVOY LLC - FL ( 937C) / Joshua S 4072283341 / ONVOY LLC - FL ( 937C) / Diana S 4072036643 / ONVOY LLC - FL ( 937C) / Melissa R 4072036609 / ONVOY LLC - FL ( 937C) / Crystal F 4072036583 / ONVOY LLC - FL ( 937C) / Laura B 4077940408 / ONVOY LLC - FL ( 937C) / Michelle S 4072506531 / ONVOY LLC - FL ( 937C) / Jonelle J 4077940357 / ONVOY LLC - FL ( 937C) / Mary B 4072036639 / ONVOY LLC - FL ( 937C) / Jazmin G 6892401674 / ONVOY LLC - FL ( 937C) / Richard V 3212346491 / ONVOY LLC - FL ( 937C) / Deborah O 4078451818 / ONVOY LLC - FL ( 937C) / Patricia C 4075023113 / ONVOY LLC - FL ( 937C) / Stacey B 4072036588 / ONVOY LLC - FL ( 937C) / Logan Y 4075736688 / ONVOY LLC - FL ( 937C) / Rachel K 4075736673 / ONVOY LLC - FL ( 937C) / Lanise P 4072506524 / ONVOY LLC - FL ( 937C) / Elizabeth F 4078451801 / ONVOY LLC - FL ( 937C) / Danielle S 3215587805 / ONVOY LLC - FL ( 937C) / Jessica G 4072506530 / ONVOY LLC - FL ( 937C) / Christine C 4074900471 / ONVOY LLC - FL ( 937C) / Natalie B 4072506516 / ONVOY LLC - FL ( 937C) / Ryan R 4072036571 / ONVOY LLC - FL ( 937C) / David N 4072703881 / ONVOY LLC - FL ( 937C) / Yesenia V 3524334125 / ONVOY LLC - FL ( 937C) / Michael D 3524145093 / ONVOY LLC - FL ( 937C) / Sophia G 3524331857 / ONVOY LLC - FL ( 937C) / Kajal P 3524145008 / ONVOY LLC - FL ( 937C) / Lela P