Notes

CASE #: 14296986 Incontact ID: 194669745725 User ID: 3237802020 RC #: 5743146075 # of DLS: 2 Caller Name: Devon Hochstetler Callback Number: 5747732814 Verified Email: Y Account Verified: Y Admin: Y Issue: Device offline Provided Estimated Timeframe: N Troubleshooting: -Customer said that her phone went offline since last week -Asked for the error | Date and time out of sync | Service unavailable -Asked if there's any changes in the network | None -Asked if it was moved from one location to another | No -Customer rebooted the device multiple time | Customer also connected the phone to a working port but it gives the same result. -Asked to reboot it again and try unplug and replug the ethernet cable | went online -Customer did a test call | Works fine -Customer have questions about her package/plan -Advised that I will reach out to her AM | Best time to call 10AM or 3PM EST Inform support.ringcentral.com: N Inform Survey: Y ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N ------------------------------------------------ CASE #: Incontact ID: User ID: RC #: # of DLS: Caller Name: Callback Number: Verified Email: Y Account Verified: Y Admin: Y Issue: Provided Estimated Timeframe: N Troubleshooting: Inform support.ringcentral.com: N Inform Survey: N