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==================================================================== Incontact ID: 430741940646 RC#: 8005429195 User ID: 1139550019 Caller Name: Max Email: maxwell@insuritive.com Callback Number: 8643800606 best time anytime after 1pm Account Verified: Y 102 Admin/User: super admin CCallback to check the status of CNAM since its already updated on our end CNAM : DARLINGTON INS CASE : 16577499 430742818055 430742815053 ====================================================================== Case 16582854 CIF case: 16582938 ANOTHER CUSTOMER PER CALLBACK Incontact ID: 430742222346 RC#: 6122931500 User ID:182865048 Caller Name: mallory Email: mallory@brendalowecpa.com Callback Number: 6122931600 Account Verified: Y - 102 Admin/User:Super Admin 16579836 Issue: customer cannot receive call to main number 6122931500 incontact ID 430742890202 leave a voicemail caller the main company number as well incontact ID 430742893110 / no asnwer leave voicemail ======================================================== Incontact ID: 430742823291 RC#: 5713679865 User ID: 209334048 Caller Name: Sharonda Email: smosley@paths.org Callback Number: 4347386420 Account Verified: N - 1602 Admin/User: Standard Issue: customer wants to reset the voicemail pin Troubleshooting: -customer don't know the password for the online account either -walk through to reset the password for the online account -walk through to reset the voicemail pin using her online account -successfully updated the pin -test/working Case # 16596151 Status : CLOSED Case 16596151 ==================================================================== Incontact ID: 430742872951 RC#: 8888551808 User ID: 2378023020 Caller Name: Shaik Email: enginemystore@gmail.com Callback Number: 9522230609 Account Verified: Y 104 Admin/User: Super Admin Issue: Customer is asking how to get the call recordings Troubleshooting: -walkthrough to the online portal -reports>call logs>advise to filter the date and the number that he wants to get the recording Case # 16596927 Status : ==================================================================== Incontact ID: 430743005720 RC#: 7804139898 User ID: 1593187005 Caller Name: David Email: david@lightform.com Callback Number: 7802450843 Account Verified: Y 2113 Admin/User: Super Admin Issue: customer said when there's someone who's dialing the number of extension 4107 which is 6473617634 it will be directed to different number, and its happening some numbers as well, customer said they have this issue before. Troubleshooting: -Total Account DL's 48 -warm transfer to higher DL 16597962 Case # 16597962 Status : warm transfer to higher DL ====================================================================== Incontact ID: 430743093084 RC#: 8778028570 User ID: 63452689 Caller Name: Alexa Email: alexa.elaison@harrisdental.intel Callback Number: 6104238104 Account Verified: N Admin/User: Issue: customer having an issue porting out Troubleshooting: -cannot provide any information to the customer since customer cannot give the answer to the security question. -customer said she will callback Case # 16598556 Status : CLOSED ==================================================================== Incontact ID: RC#: 3045683408 User ID: 652557009 Caller Name: John Email: orders@swingfit.net Callback Number: 3046167066 Account Verified: Y Admin/User: Super Admin Issue: phone provisioning to extension 101 Troubleshooting: -customer try to connect the phone via internet hired wire and not working - SN 814962203E608188 -make model - yealink T48U Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: none Extension Number in Issue: 101 Serial Number of the phone: 814962203E608188 Make and Model: yealink T48U Digital Line: Case 16559394 Other Notes: Is the customer on the same location where the phone is?: Yes Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: " Status : ==================================================================== Incontact ID: 430743107724 RC#:7312884640 User ID: 596187040 Caller Name: natasha Email: nalexander@bellconsultingfirm.com Callback Number: 7316167120 Account Verified: Y - 101 Admin/User: Super Admin Issue: phone system not ringing, going directly to voicemail Troubleshooting: -called the number, directed to voicemail -walk through the customer to online portal -advise that the company greeting that she have is for voicemail greetings -advise to change into default -walk through the customer how to also turn off the company greeting if she wants the call to be just directed to her -test working Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: 430743198124 RC#: 2482096755 User ID:406033028 Caller Name: Scott Email: scott@tradewindsgroup.com Callback Number: 2482096766 Account Verified: Y 110 Admin/User: Super Admin Issue: Customer got a new phone and he cannot add the RingCentral Application on his widget. Troubleshooting: -customer old phone is pixel 6 and the RC app is added on his widget -escalated to FS , advise the customer that ringcentral widget for android phones is not available as of this time. -Educate customer to share ideas at ideas.ringcentral.com and theres a voting line 16582854 CIF case: 16582938 Case # 16600167 Status : ====================================================================== Incontact ID: 430743278730 RC#:7602184696 User ID: 589955040 Caller Name: Chris Email: 1chriskeller@gmail.com Callback Number: 8582139999 Account Verified: Y/N Admin/User: Super Admin Issue: port out Troubleshooting: -provided the needed information to port out Case # Status : Natalie Company name authorized name ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status :====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status : ====================================================================== Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: Case # Status :