Untitled Note
By: Anonymous7/8/20222 views Public Note
08:00am 10:00am OFFICE 100
10:30am 11:30am Lunch
11:30am 1:00pm OFFICE 100
01:00pm 01:15pm Break
01:15pm 03:00pm OFFICE 100
03:15pm 03:30pm Break
03:30pm 05:00pm OFFICE 100
15665557
Incontact Id : 226091005650
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
15470755
Incontact Id : 226091042065
Name : Brenda
RC # : (251) 378-9143
CB # : (251) 378-9143
UID : 2106815011
Email : Brenda.King@gcfainc.com
DL :
Account Ver: Y
Issue: Robo / Spam calls
TS:
cust having the issue agaiin with spam calls .
area codes
908
504
619
305
214
732
cust it was already fixed a month ago and cust said now its back.
left case open.
Incontact Id : 226091198447
Name : Ann
RC # : 5032243002
CB # : 5032243002
UID : 62291004023
Email : ann@realpmsolutions.com
DL : 317
Account Ver: Y
Issue: wants to delete numbers form their account
TS:
5038504508
(503) 575-9912
under ext 200 5035759912 is the primary line but their dedicated fax number is also assigned to ext 200
transfered to CERT.
Account Inquiry, Ext. 3
Incontact Id : 226091358868
Name : Fernando
RC # : 3864566769 / 3200
CB # :
UID : 62359363008
Email : Fernando@ArrateHomes.com
DL : 1,138
Account Ver: Y
Issue: Cust called in about Custom greeting
TS:
walked cust in setting up custom greeting in call queue and user ext.
main company line / after hours
ext 8100
ext 3200
issue resolved.
Incontact Id : 226091415049
Name : Pasquale
RC # : 2035188108
CB # : 2035188108
UID : psalvatore@salvatorelawgroup.com
Email :
DL :
Account Ver:
Incontact Id : 226091435500
Name : William Kirk Lutz
RC # : 4437460313
CB # : 4437460313
UID : 467032028
Email :
DL : 1
Account Ver: Y
0
Issue: Device offline
TS:
cust exp a lightning storm that fried his internet and modem
cust said only power light is flashing
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id : 226091435500
Name : Eric
RC # : 5092937821
CB # : 5092937821
UID : 1549417021
Email : dispatch@imperiallogisticsusa.com
DL : 2
Account Ver: Y
Issue: Device offline
TS:
cust called saying cisco phone not working
User/Extension Status: 102
Serial Number: CCQ214806IR
Phone Model: Cisco SPA-525G2
3639 RIDGEVIEW BLVD, WENATCHEE, WA, 98801, United States
cust said phone is blinking.
asked cust to connect it to the working connection.
still not working.
edu cust that phone needs replacement.
cust agreed.
close case
Incontact Id : 226208533592
Name : Luna
RC # : 9052475063
CB # : 9052475063
UID : 299993049
Email : luna@thelanglab.com
DL :
Account Ver: Y
Incontact Id : 226208539520
Name : Cecile
RC # : 4076023444
CB # : 4076023444
UID : 277325049
Email :
DL :
Account Ver: Y
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
Incontact Id :
Name :
RC # :
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access: