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Customer Name: Olivia UID: 999566011 InContact ID: 458144410819 Extension #: 101 Main Company number: 8773151772 Best callback number: 7143576834 Email address: customersupport@platinumprostudies.com Customer's preferred callback time (with timezone): Admin: Y/N n Account Verified: Y/N y Issue: She wonders if she needs to send the TCR form Troubleshooting: (steps taken to address the issue) -she is not sending the text but she does receive them so she still needs to fill out the TCR form -sent the link to the form, and kb articles with more information and instructions Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y