Untitled Note

While im on a call my connection goes out and it logs me out Theundra Butts TB005932190@alorica.com Azure ASAv_WAHNA_BestBuy PCI 1 5612980052 alorica pc wired vpn connected rebooted work pc done MS teams call okay Jabber call has issue in and out Xfinity vpn azure Joplin Best buy my internet is working fine. I'm communicating with you T3 Forti cannot connect Kiana Ricks KR005899464@alorica.com FortiMSMFA_WAHHuntsville_Optum 1 12564792589 alorica pc asked if MFA registered EU nr when probing EU Device error the security database on the server does not have a computer account for this workstation trust relationship Aljen Alagenio AA005819261@alorica.com Azure ASAv_WAHWAH_CVS FortiMSMFA_WAHAlabang2_CVS 63 9380869824 AA005819261: Madrigal Alabang: CVS.com: Forti in reference with INC0563998- INC0566550- created for EU EU needing VPN access - asking for unlock and reset pw Joanna Madel Bautista JB004582574@alorica.com TempAzureVPN-AllowedUsers Azure ASAv_WAHCubao_Verizon Azure ASAv_WAHQuezon City_Verizon 63 9358518119 unlocked and reset pw ask to try EU nr Error message: user name or password may not be configured Name: Joanna Madel Bautista Callback number: 09358518119 Alorica PC Login ID: Domain (user,ncogroup,mercury): VPN Login ID: JB004582574 Program / Acct: Alorica Site: Alorica Centris VPN Type (Azure/Forticlient/Cisco): Forticlient VPN Tunnel/name: Davao I am having trouble with my PC turning off randomly and not letting me in. Tamara Mcneil TM005968541@alorica.com 1 4072715094 alorica pc adv to hard reset EU nr after Roma Jane Calderon RomaJane.Calderon@alorica.com 63 9158848604 Verint pw reset William Tasker WT005109576@alorica.com provided ticket path needed check ticket created RITM1855118- adv to have ticket approval I can't get my VM to work properly after resetting my router, unplugging my thin-client, and refreshing from within VM Levance Coleman-Thomas LC005947466@alorica.com goldman sachs 1 2107898788 thin client device rebooted pc done no force stop no force closed None of my webpages are loading within VM t3 cannot access oracle Jeraldine Campaner alorica pc using my apps from IE and chrome EU was able to access oracle but govt id information not showing adv to file ticket provided ticket path VPN cannot connect vpn connection failed, please check your configuration Raul Tahuite RT005814176@alorica.com FortiMSMFA_WAHGuatemala_TMobile Azure ASAv_WAHGuatemala_T-mobile Azure ASAv_WAHGalerias Prima_T-Mobile 502 30688095 alorica pc wired advised to use cisco - failed registered\not blocked \ MFA enforced AD Dial in\ allow access adv restart EU nr after providing IMS for reference reset user domain Jenari Mellette JM005561016@alorica.com FortiMSMFA_WAHHuntsville_Optum Azure ASAv_WAHLatamNA_UHC Microsoft 365 E3 1 9195598104 reset completed working in engage and ms teams now resolved asking update with ticket RITM1852269 Jovelyn Salivio as per chatter issue persist for hro site only all of them has the issue other that has the same issue jovelyn.sallivio@alorica.com Mark Jason Malveda, Antonio Fernandez Mary Ann Sampaga assistance with ticket RITM1855325 reset pw - and closed ticket ask to try eu no reponse after citrix application failed to completely open up Bryan Paul Binos BB005448885@alorica.com Azure ASAv_WAHQuezon City_Verizon 63 9101887009 alorica pc EU working onsite tried using another pc onsite - same issue adv to check force policy update eu restart pc EU NR after cannot access web rtc Keborah Banks alorica pc wired web rtc asking for subscription checked eu device ask to re login EU used forti token code resolved Fredericksburg VA site Unable to Access Alorica eCFR JV005797658 cannot access engage locked error unlock and reset password eu was able to access engage after while waiting for eu to try with VPNand ecfr eu ended cannot access my apps Russell Sean Dahilan RussellSean.Dahilan@alorica.com FortiMSMFA_WAHAlphaland_Alorica Internal 63 9167283716 check logins not locked ask to access engage manually - success ask to use same engage password for my apps - resolved Brittany i am having a major lag between myself and the call weather it be with another agent or a customer by005926315 site is magna utah and its is through Amazon connect with alorica Brittany Young BY005926315@alorica.com 1 3853890308 Goldman Sachs Jazz All Users alorica pc cleared cache done close and relaunch Amazon connect done adv to hard reset speedtest in work pc okay run force policy update PING ms8 DOWNLOAD Mbps46.65 UPLOAD Mbps 42.05 advised to test the tool working now adv to observe the tool if issue persist chat back Unable to launch applications in citrix Updates showing on the computer Divina Gracia Torres DT003961929@alorica.com FortiMSMFA_WAHQuezonCity_Tmobile Azure ASAv_WAHCentris_Barclays 63 9994969798 Alorica pc wired vpn connected restart /relaunch citrix and pc done rebooted pc done no force policy update Divina Gracia D. Torres Centris - Currently WAH TMobile Messaging Hello. I tried to logon to my computer and I typed in the wrong password too many times. I tried to reset it using the automated lady on the bottom right of the homepage but it never took Ethan Young Ethan.Young@alorica.com 1 3146192181 verified information unlocked and reset nco pw etyoung resolved - working now EU device having non system disk error Anna Dianna Reyes AR005951149@alorica.com Azure ASAv_WAHCubao_UHC Azure ASAv_WAHQuezon City_Barclays 63 9560468862 VPN: AR005951149 PC: ETNBAR-AP-WOOO9 ISP PLDT WIRED | Company’s Computer | Site: Alorica Centris QC | Client: Barclays | VPN Cisco TS yesterday as per advised of the previous IT but still not working INC0566836- created sent email after I'm blocked with my cisco login Vonavee Janiola VJ003962651@alorica.com Azure ASAv_WAHABB_WalmartUS Azure ASAv_WAHQuezonCity_AloricaInternal 63 09984484548 Alorica device wired can engage checked login not locked registered\not blocked \ MFA enforced AD Dial in\DID allow access adv to re login in cisco provided login format resolved unlock login ba005898909 - found locked and pw expired Blanca Jasmin Ajcalon Hernández ba5898909 27/07/2021 15/06/2001 confirmed Chatter job position - not a tm (CSR) adv to file ticket and or use SSPR EU ended no code Kerlin Previlong KP004949375@alorica.com FortiMSMFA_WAHMiami Lakes_ATT 1 7865695246 can engage adv to restore MFA found password expired - reset password adv to try resolved