Untitled Note

0262876287 - Love could outlive death. we are bound to each other, past and present @Chiku@123 72183234633620 cx booked the wrong dates, called the hotel and they asked to call back in the morning, updated same to the customer. 9845626188 customer called to confirm that they checked in on the 22 sep and checked out on the 30th sep and the hotel promised a refund for the remaining days and hotel confirmed told it done to the virtual card , cx requesting for the refund. cx called to confirmed that she booked the wrong hotel and wanted to cancel, advised the policy and called the hotel, but no response. requested the cx to call back later cx called to confirmed that she booked the wrong date and wanted to cancel, called the hotel and spoke Haonpoian/ frontdesk, he confirmed he spoke to the cx and advised to cancel the booking and the cx will not be charged anything . jason18466@yahoo.com Rick cx called to check on the refund, cx has been charged double , tried calling the hotel from the previous note ,1920766-0088 and spoke to Mr.Jay and he confirmed as per the policy they will not be able to refund. updated the same to the cx and cx confirmed she will speak to the hotel. cx confirmed she did not get the requested room, mountain view, called and spoke to Felica at the hotel and she confirmed she will speak to the mgr and make the arrangement. kstoneking@mutualmortgage.com INC0319895 expicrs vpn-fal.igtsolutions.com/expedia vpn-fal.igtsolutions.com/expicrs larry.magley@gmre-inc.com ashok Patel / Nita Tasha Guess service edwardgonzales50@yahoo.com 707 - Carlos Manager ronald_olzak@yahoo.com _________________________________________________________________________________________________________________ deljjohnson @Chiku@123 100943911486 @Chiku@123 10075213XXXX https://igtsolutions.webex.com/meet/helpdesk ExamName Ans (Submitted) Question CorrectOption A B C D E CAR KC Nov’21 Create SR if vendor not contactable Customer created reservation with payless (Pay now - Merchant) car reservation on 10 Nov 2021 with pick up on 18 Nov 2021. Customer called on 12 Nov 2021 to cancel the reservation due to change of plans. How will we assist the customer with the request? C Call Vendor for Waiver Inform Reservation is Non-Refundable Inform cancellation fee