Untitled Note

Customer Name: Carly Christensen UID:1566989021 Company number:6193440455 InContact ID: 457404178934 Extension #:9850 Best callback number: (619) 344-0455 Email address: carly@kore1.com Customer's preferred callback time (with timezone): Admin: Y/N no Account Verified: Y/N yes Issue: line is recorded Troubleshooting: (steps taken to address the issue) Verified Cx, accessed CSP, and confirmed lines are being recorded. No more issues. Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes Case: 17058030 ---- Customer Name: Robbie Sosna UID: 62881700008 Company number: 5619834379 InContact ID: 457404195953 Extension #: - Best callback number: (305) 363-5900 Email address: robbie@98bucksocial.com Customer's preferred callback time (with timezone): CST Admin: Y/N yes Account Verified: Y/N yes IVR Issue: ported over numbers, no SMSs Troubleshooting: (steps taken to address the issue) Checked form, still being worked on, will callback on thursday. Recap: Y/N - Support Site provided: Y/N - Survey Spiel: Y/N - Case: 17058149 -- Customer Name: Susan Hilyard UID:729242011 Company number: 201 977 2346 InContact ID:729242011 Extension #:101 Best callback number: (281) 782-8054 Email address: susan@familyrealtycompany.com Customer's preferred callback time (with timezone): 3:00pm EST, ASAP. Admin: Y/N yes Account Verified: Y/N yes Issue: main number taken away. Called back Cx on 12/23/22 3:40 pm CST, regarding a AM problem. Requested by SMS. -- 201 977 2346 voicemail, notis, fax out -- 281 782 8054 10---CSt -- 4 cst, af 2 jan no asnw ntd, dec 12-- Cx contacted via SMS for a callback. She asked to first message her via emailor via SMS regarding the call --- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: