Untitled Note

For Herminia Rosario|Fax issues| Handled by Gerardo. Quiros Customer Name:Herminia Rosario UID:527463028 InContact ID:458496714471 Extension #: RingCentral phone number: 3055479924 Best callback number: (954) 681-3992 Email address: Customer's preferred callback time (with timezone): Admin: Yes Account Verified: Yes Issue: Unable to see the fax her fax number Her ext is 101 305) 547-9925 she is on call log history she sees it as unknown on messages she is not able to see the fax from 3:47 AM Troubleshooting: (steps taken to address the issue) -Unable to see the app on the ring central app -She is able to see it on the log of the fax but unable to see the information -Forwarded the calls to ext 101 Recap: no Support Site provided: no Survey Spiel: no Resolution: From today faxes will be forwarded to ext 101 ---------------------------------------------------------- FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N --------------------------------------------------------------- FOR QUICK QUESTIONS ISSUE: Unable to see the fax her fax number Her ext is 101 305) 547-9925 she is on call log history she sees it as unknown on messages she is not able to see the fax from 3:47 AM she searched on messages but there is nothing is there is any reason why UID: 527463028 Ticket :17278667 TS STEPS: -Unable to see the app on the ring central app -She is able to see it on the log of the fax but unable to see the information ---------------------------------------------------------------- Contact Address for adding contact please i need the following UserID: Name: Email address: Callback number: