Untitled Note

Customer Name: Andre UID: 63199631004 InContact ID: 459214296047 Extension #: 101 Main Company number: 7867894653 Best callback number: 3054291260 Email address: andresiuffo@mybetterservice.com Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: When the agents get a call there is a message that says "To take the call press 1", need to remove that since its a waste of time transfering main company number get sms whatsapp Troubleshooting: (steps taken to address the issue) check config IVR with two options both connecto to ext 101 101 routes to external cellphones that message belongs to the cellphone provider not ringcentral Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y ----------------------------------------------------------------------------------- power outage 10:45 ORT na.nonvoice.escalations@ringcentral.com Name: Email; Contact: UID: 9992438212*2059