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CASE 14233285 OUTBOUND LOGS Called 7139063521 for follow up Outbound Contact ID: 194567146725 Call was answered but was disconnected right away CASE 14263347 OUTBOUND LOGS Called 5128085502 for follow up Outbound Contact ID: 194567157282 Customer dont have time for TS and he said that he will just return us a call once available ============================================================================================================== Contact ID: 194567191279 RC Number: 2488295769 ============================================================================================ Contact ID: 194567288231 RC Number: 6307577660 Caller's Name: Paul Popko Account Verification: Y UID: 1925119021 Callback Number: (815) 556-2502 Email: newtranslog04@gmail.com # of DL’s: 1 Troubleshooting Steps: Marj from T1 transferred the call Case 14281337 Customer want to add the phone on the account Ext 104 Phone number: (815) 676-0732 SN/MAC: F8A5C59EA89A Make and Model: Cisco CP8851 Gigabit Colr Business Phone Duplicate: none Activated Extension: Yes IP: 192.168.8.108 Reso: Walk him thru on admin portal for Cisco provisioning Customer called their admin to get access Provisioning went failed by putting IP Customer is working remotely in Europe Offered remote support, disclaimer disclosed |https://meetings.ringcentral.com/j/1441419103?pwd=Zk9UbHpReGtGQ2t1eFRVZk9wZzNBdz09 Accessed Web UI, it's on Read only format Set expectations that we wont be able to provision this phone Advised to use a different phone Provided recommendations Customer said that he will be talking to his boss to get one for him Promoted Support Site: y Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: N ============================================================================================ Contact ID: 194567396795 RC Number: 2818397949 Caller's Name: Audrey Account Verification: Y UID: 1934944005 Callback Number: 8329232028 Email: audreyb@houstoncardiovascularinstitute.com # of DL’s: 6 Troubleshooting Steps: Customer wish to update their holiday greeting Reso: Walk her thru on admin portal to update their holiday custom rule Customer also wish to update the voicemail greeting, wish to use text to speech recording Greeting: "We are currently out of the office because of the holidays. We will return to the office on Monday, January 3rd 8 AM" Uploaded the new voicemail greeting for Message only Extension, Audrey Butler (Ext. 77229) Call got disconnected Called 8329232028 | Outbound Contact ID: 194567423375 Customer check the prompt and all good No other concerns raised Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: N ============================================================================================ Contact ID: 194567444971 RC Number: 2362605375 Caller's Name: Sam Account Verification: Y UID: 62975236028 Callback Number: 6472447483 Email: sam@xchangefinancial.ca # of DL’s: 1 Troubleshooting Steps: Customer just got the phone transferred from their other account to this account . He said that he was on phone with another rep and they are trying different admin pw that wont work Sam Sasalu - Ext. 101 Phone number: (236) 260-5375 SN/MAC: 64167F5519ED Make and Model: Polycom VVX150 Duplicate: None Activated Extension: Yes IP: 10.1.22.227 Firmware: 6.3.0.14929 Reso: Verified that the phone is prompting him to type old and set new pw Let him use 456 as old , and set 789 as new pw It went through Phone is still offline Checked IP: 10.1.22.227 Offered remote support, disclaimer disclosed | https://meetings.ringcentral.com/j/1472499617?pwd=Z2pNekZWZlJVMGxwVlFkcjExa0hPUT09 Accessed GUI , admin/789 Configured provisioning settings -Set SERVER TYPE : HTTPS -Server Address : pp.ringcentral.com/pp -Password: Blank -Boot Server: Static Phone rebooted, counter moved Call got disconnected Called 6472447483 , Outbound Contact ID: 194567475349 Phone went online Test call, working All set Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: 194567534646 RC Number: 5013128885 Caller's Name: David Account Verification: Y UID: 1915750005 Callback Number: 5017736298 Email: littlerock@anylabtestnow.com # of DL’s: 1 Troubleshooting Steps: Mark, Supervisor from T1 transferred the call Case 14282578 Customer is trying to pair new handsets on the same base they are using, it wont register Any LabTestNow - Ext. 2 Phone number: (501) 232-1590 SN/MAC: 001565BAEBE5 Make and Model: Yealink W52 Duplicate: None Activated Extension: Yes IP: 192.168.1.74 Firmware: 25.80.25.1 Reso: Customer is trying to pair 2 new handsets for but keeps getting error "registration failed" Checked IP: 192.168.1.74 Offered remote support, disclaimer diclosed | https://meetings.ringcentral.com/j/1478056532?pwd=cDJ2a2lEamlFWEZkSkpjbWl3YmFNZz09 Accessed web ui, admin/ admn39292437005pwd Confirmed that registration was already full Removed phones and re-registered them Registered the handsets via Web UI Handsets went on firmware upgrade Successfully paired handsets Customer said that he's all good now Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: N ============================================================================================ Contact ID: 194567591938 RC Number: (501) 205-8195 Caller's Name: Marcus Account Verification: Y UID: 952739020 Callback Number: 4793013553 Email: andy.wells@tacos4life.com # of DL’s: 1 Troubleshooting Steps: Rose from T1 transferred the call Case 14282858 Offline phone, 3 cordless phones not working Problem started: Yesterday Last time it worked: Yesterday Tacos 4 Life Springdale - Sunset - Ext. 801 Phone number: (479) 225-9052 SN/MAC: 001565F83469 Make and Model: Yealink W56P Cordless Phone with 3 Handsets Duplicate: None Activated Extension: Yes IP: 10.9.30.107 Firmware: 25.80.25.1 Reso: Checked IP Address: 10.9.30.107 Offered remote support, disclaimer disclosed | https://meetings.ringcentral.com/j/1495713876?pwd=a2pGWElQYXJkY3V4aVJ0OWlQT0UxUT09 Accessed GUI, admin/admin Set provisioning string | https://yp.ringcentral.com/provisioning/yealink/W56P Phone went online Test call done , outgoing working Testing Incoming call , call got disconnected Called 4793013553 for follow up | Outbound Contact ID: 194567629184 Confirmed that phones now are up and running All set Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: 194567715764 RC Number: 4077444186 Caller's Name: Brian Account Verification: Y UID: 62896628031 Callback Number: 4077444186 Email: # of DL’s: 2 Troubleshooting Steps: John from Implementations Case 14285239 Ext 2 Phone number: (407) 553-2433 SN/MAC: FCH19369TMS Make and Model: cisco CP8851 Duplicate: None Activated Extension: Yes IP: BLANK Ext 1 Phone number: (407) 559-3971 SN/MAC: FCH19379CWL Make and Model:cisco CP8851 Duplicate: None Activated Extension: yes IP: Reso: Wired from Wireless access point as per customer Phone is not getting IP Checked LAN Cable, connected on Network port Call got disconnected when customer is checking IP again Called 4077444186 | Contact ID: 194567746041 He answered but disconnected right away Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================ Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ============================================================================================