Untitled Note

For Emily | Voicemail Notification | Assisted by Vin Incontact ID: 197873269778 RC #: 14048801627 UID: 385151048 Sign-Up Date: 03/21/2022 Name: emily Callback #: 6150 Email: emily@the680group.com Account Verified Y/N: Y Total Account DLs: Issue: Customer called in to set up voicemail notifications on extension 5. Troubleshooting: What is the number being dialed? (404) 880-1627 Who will receive notifications? Walked the customer through on how to add email recipient for voicemail notifications of extension 5. Issue Resolved w/Testing Y/N: Y Gained agreement Y/N: Y CSAT Spiel Provided Y/N: Y CSAT Prediction: 9-10 Existing Open Cases Y/N: N New/On Hold Implem Y/N: N imported a new vm his phone went back to old vm