Untitled Note

User ID: 338203040 InContact ID: 431641348132 Customer Name: jessica RC Phone Number: 949-273-1900 Best callback number: 949-273-1900 extension: 1 Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: ch called in to remove an external number also to reverse some changes made on the account on the dec 13th. the audit trail she wants those changes reversed Issue/Subject: For: jessica | Issue: revese audit trail changes | By Andres Camp UID 695472009 Case #16986000 issue: ch wants to diable the two factor autentication security code Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y