Untitled Note

User ID 1403115020 InContact ID 430267377486 Customer Name: Krina RC Phone Number: 8054192686 Extension #: 101 Best callback number: 8054192686 Email address: seenapharmacy@gmail.com Customer's preferred callback time (with timezone): Admin: N Account Verified: Y Description: the fax line is not working, she connected the power and everything but still not working. the machine haven't been working for a while, apparently, the device is offline in the admin portal. Issue/Subject: For: Jasmine Razeghi, Seena Pharmacy | Issue: Fax line is offline, needs provisioning By: Andres Camp Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y