Untitled Note

Caller Name: Wendy RC #: Callback Number: 888 472 9556 Verified Email: wgonzalez@tacocabana.com # of DLS: 227 InContact ID: 427461918954 User ID: 62862428031 Case #: Account Verified: Y / ext 8103 Issue: -phone is offline on ext 20409 Troubleshooting: -rebooted the base of the phone LINE: (469) 723-2131 ext 20409 SN: 001565FC0E80 MODEL: Yealink W56P Cordless Phone with 2 Handsets -checked the ip add of the phone IP ADD: -cust checked the cable connections on the base of the phone / the cable is only for the power cord / no ethernet cord -cust said that the phone is connected to a switch Provisioning Counter: 6234 ************************************************ Caller Name: Eric RC #: 18883915446 Callback Number: (408) 610-4166 Verified Email: eric.meulenberg@ducati.com # of DLS: 30 InContact ID: 427462166445 User ID: 518721020 Case #: 16463346 Account Verified: Y Issue: -add user ext with mvp license Troubleshooting: -disabled and deleted ext 114 -added user ext 116 through admin portal -customized the voicemail greeting and the schedule for ext 116 add user ext ************************************************ Caller Name: Kashif RC #: 18329751950 Callback Number: 2819046690 Verified Email: kashif@myfirstdrive.net # of DLS: 1 InContact ID: 427462363051 User ID: 275086049 Case #: 16464578 Account Verified: Y Issue: -phone provisioning to ext 101 Troubleshooting: -enabled the web server config on the phone / unable to locate the setting -reset phone to factory settings / phone failed to reset -keep case open until cust is able to enable the web access on the phone -sent email to cust with the s teps of provisioning and firmware versions IP ADD: 192.168.254.1 LINE: (281) 407-5663 ext 101 https://support.ringcentral.com/mvp/deskphones-headsets/overview/assisted-provisioning-cisco-phones.html ************************************************ Caller Name: Celine RC #: 17132448527 Callback Number: Verified Email: CelineMarieJane@tutorgigs.io # of DLS: 20 InContact ID: 427462461702 User ID:62804990031 Case #: Account Verified: Y / ext 105 Issue: -unable t o send sms -cust is unable to verify the acct -cust said she will let her manager know Troubleshooting: ************************************************ Caller Name: Clint RC #: 16028083400 Callback Number: (602) 808-3405 Verified Email: clint.puhrmann@nm.com # of DLS: 16,508 InContact ID: 427462463474 User ID: 3312293020 Case #: 16465331 Account Verified: Y Issue: -phone provisioning to ext 3421 Troubleshooting: -converted the mobile license of ext 3421 to mvp license -assigned the Polycom VVX 350 Business IP Phone with SN 4825670A7BDA to ext 3421 -manually rebooted the deskphone -did test call -case closed LINE: (602) 808-3421 ext 3421 SN: 4825670A7BDA MODEL: Polycom VVX 350 Business IP Phone ************************************************ Caller Name: Paige RC #: 13039738482 Callback Number: 303 718 2556 Verified Email: info@prostheticillusions.com # of DLS: 2 InContact ID: 427462513271 User ID:527659028 Case #: Account Verified: Y Issue: -configure the presence of the user extensions Troubleshooting: -admin portal > user extensions > phones and numbers > presence -added email add info@prostheticillusions.com in receiving email notifications -explained that the Voicemail to Text Availability is not enabled because the hipaa setting is enabled -cust wants to disabled hipaa setting / referred to AM calls ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************