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User ID: 1153753020 Customer Name: Kim Company#: 8632721550 Admin: Y/N yes Extension #: 101 Best callback number: 8638385737 Account Verified: Y/N no Email address: drpdschwartz@hotmail.com InContact ID: 457891781013 Issue: Set up a voicemail recording and the time it is going to be played. Troubleshooting: Create Message Only-Extension and apply it as a custom rule. Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: