Untitled Note

ATTN TICKET TEAM PLEASE EXCHANGE TICKET ENDING IN 9769 83.F?‡..IN VALUE OF 383.44 FOR NEW TICKET IN VALUE OF 316.12 84.F?‡..WITH 0.00 IN CHANGE FEES AND AN ADD COLLECT OF 67.32 PE R 85.F?‡..NATALIE FROM TANIFF DEPARTMENT AT AMERICAN AIRLINES IN 86.F?‡..PHX, AGENT SINE CO. AUTHED TO MAKE CHANGES BY CARD 87.F?‡..HOLDER JUSTIN RAY DOMER olddy at airline remaining value of tkt is: 406.80 Nadia TANIFF DEPARTMENT partial used remaining: 351.63 must speak with sales support new fare 406.80 partial credit remaining balance misquote from airline. oba was told 383.44 remaining value. I called back multiple agents and every agent gave me a different amount. Ended up processing an auto exchange that generated a remaining balance fare of 351.63 with a refund via mco of 67.32. when re pricing, there was a fare increase. OBA quoted fare of 316.12. New fare is 406.80. disputing new add collect of 95.23 67.32 which was supposed to be remaining value on tkt. ============================================ 383.72 tax 57.58 =441.30 2797675977913 B6 REMAINING CREDIT $ 182.90 travel bank remaining jen at b6 sales support desk ATTN TICKETING PLS REISSUE TKT ENDING IN 7913 WITH OLD AIR/F# 172 ..FARE 441.30, NEW FARE 128.60, CHG FEE OF 0.00, AND AIR/F# 173 ..EXCHANGE REFUND OF 312.70, 05/15/1998 partially used tkt ending in 7913 holds remaining value of 182.90. please exchange with refund via mco in the amount of 54.30 7742442537