Untitled Note

User ID : 62978038008 InContact ID 457650648554 Customer Name: Mohummed Khani RC Phone Number: 281-957-5655 Extension #: 101 Best callback number: 347-820-4944 Email address: mohummed.khani@aol.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Every fax with more than 2 weeks are being deleted automatically by the system, they want to keep those faxes till they decide the opposite, general questions regarding TCR form and CNAM change for the main company number Issue/Subject: For: Mohummed Khani | Issue: faxes being deleted | By: Andres Camp ts -customize the notification for ext 102 from basic to advanced and enable the attachment -email sent to cnam.level3@centurylink.com for the cnam update for main company number -checked on the TCR sheets but account nor the company found, adv ch sometimes it can take up to 10BS days, he will be calling later -fax issue fixed Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y