Untitled Note

Caller Name: Trish RC #: Callback Number: 9057548035 Verified Email: trish.stevens@cjrush.com # of DLS: 13 InContact ID: 456292857997 User ID: 63067998028 Case #: Account Verified: Y Issue: -xferred call from Patrick (sales) -calls to newly added numbers cant receive calls from external numbers Troubleshooting: -did test call to / error message "Rejected (-1). Additional number payment failed." -checked BAP / Invoice #7020761001 / Invoice #7017829001 -the payment for the prorated charges of the phone numbers 905-754-8009 905-754-8011 are still pending Kara ************************************************ Caller Name: Mykhaylo RC #: Callback Number: 2243290200 ext 105 Verified Email: mykh@meifreight.com # of DLS: 11 InContact ID: 456292910887 User ID: 1556159027 Case #: Account Verified: Y Issue: -xferred call from Ivy (sales) -create an IVR menu with key presses Troubleshooting: -created ivr menu ext 1001 in behalf of the cust -changed single level to multi level -did a test call / success -case closed (224) 329-0200 > operator > ext 104 and 109 after hours press 4 - ext 109 Thank you for calling M E I Freight Inc. To reach dispatch, press 1. To reach safety department, press 2. To reach billing, press 3. To reach after hours, press 5. To leave a voicemail, press 9. To reach the operator press 0. 1 - 104 and 109 2 - 201 - safety@meifreight.com 3 - 301 - billing@meifreight.com 5 - 109 - afterhours@meifreight.com 9 - 104 - dispatchteam@meifreight.com 0 - 104 and 109 ************************************************ InContact ID: 456292988676 User ID:2205962011 Issue: -call from Hector (sales) -rep said that the caller disconnected -he will try to call the cust first ************************************************ Caller Name: Adam RC #: Callback Number: 3056009624 Verified Email: adam@liberty1mortgage.com # of DLS: InContact ID: 456293003084 User ID: 62996758028 Case #: 16840985 Account Verified: Y Issue: -Jonathan (sales) -ext 108 and ext 117 are not able to send and receive sms Troubleshooting: -created telco ops case 16845920 to re-prov sms feature of the phone #s: (248) 554-1165 ext 108 (248) 554-1254 ext 117 ************************************************ Caller Name: Dominique RC #: Callback Number: 3605033993 Verified Email: # of DLS: 19 InContact ID: 456293023602 User ID: 683332009 Case #: Account Verified: Y Issue: -xferred call from Dani (soho) -main phone number (360) 848-0870 says not in service Troubleshooting: -the phone number (360) 848-0870 is in pending status for portin -completion date of portin will be on 12/01 -called ntd / rep said that the number was prematurely disconnected but guaranteed that the number will be ported in tomorrow 3608480870 ************************************************ Caller Name: Teresa RC #: 4244354000 Callback Number: 4244354000 Verified Email: southbay.manager@perspiresaunastudio.com # of DLS: 1 InContact ID: 456293332604 User ID: 340472030 Case #: Account Verified: NO Issue: -outbound calls show as spam Troubleshooting: -sent email with links to register the phone numbers -submitted request to update cnam UID: 340472030 PH #: (209) 3060461 CNAM: Perspire South Bay PROVIDER: Level3 - LI UID: 340472030 PH #: (424) 4354000 CNAM: Perspire South Bay PROVIDER: IQNT-DID ************************************************ Caller Name: Dan RC #: 6784576750 Callback Number: (404) 297-9933 Verified Email: djason@jasonandbradley.com # of DLS: 13 InContact ID: 456293353684 User ID: 1696668021 Case #: Account Verified: Y Issue: -stop the call forwarding to an external number Troubleshooting: -assisted cust in turning off the custom rule in call queue group ext 5 -assisted cust in changing the voicemail greeting of call queue group ext 1 -changed the after hours forwarding of ext 1 from an external number to voicemail -cust changed the email addresses of the email notifs of ext 1 answering services 866 Perspire South ************************************************ InContact ID: 456293396286 Issue: -call from Kevin (smb expansion) -caller hung up -rep will call cust back ************************************************ Caller Name: Pedro RC #: 2137232592 Callback Number: 2137232592 Verified Email: darlync964@gmail.com # of DLS: 1 InContact ID: 456293400406 User ID: 62929758008 Case #: 16849305 Account Verified: Y Issue: -unable to send and receive sms Troubleshooting: -created telco ops case 16849318 to enable the sms feature for the phone numbers: (213) 7232468 (213) 7232592 ************************************************ InContact ID: 456293425888 User ID: 158744023 Case #: Account Verified: Y Issue: -call from Clint (sales) -caller disconnected the call -rep will call cust back 317113049 Greece ************************************************ InContact ID: 456293436034 User ID: 317113049 / 887044048 / 62947953008 Case #: 16849789 Account Verified: Y Issue: -consultation call from Camille (sales) -add mobile users with billing admin role Troubleshooting: -added ext 104 / set up credentials / set role to "Billing Admin" - ext 104 Assigned to Blanca Polanco Assign Credentials Password: Passw0rd Email: accountspayable20@attdwp.com Dream vacation - Greece PIN: 132465 ************************************************ Caller Name: Julie Jordan RC #: 5619558515 Callback Number: 5617174413 Verified Email: julie@siegellawgroup.com # of DLS: 16 InContact ID: 456293446095 User ID: 62466812008 Case #: Account Verified: Y Issue: -add new user Troubleshooting: -deleted the prev user of ext 124 -re-added ext 124 w ith different user details -assigned the phone to ext 124: LINE: (561) 849-4047 ext 124 SN: 64167FB746D9 MODEL: Polycom VVX 450 Business IP Phone -did test call / success - Phone Number: (561) 955-8515 ************************************************ Caller Name: Joseph RC #: Callback Number: 6786423447 Verified Email: joseph@solgenie.com # of DLS: 7 InContact ID: 456293503387 User ID: 62117588016 Case #: Account Verified: Y Issue: -xferred call from Lina (sales) -setup RingCentral app for ext 121 Troubleshooting: -asked cust to login to the web version of the app -cust was able to login to the web browser version -tried to do outbound call / success -the mobile app that the cust is using is getting an authentication from microfot -explained that the phone is restricting her to access the RC app features ************************************************ Caller Name: Mark RC #: Callback Number: 3852746268 Verified Email: Markschmidt05@outlook.com # of DLS: 3 InContact ID: 456401594425 User ID: 2955271044 Case #: Account Verified: Y Issue: -xferred call from Charlu (sales) -ext 101 is unable to login using email add Troubleshooting: -checked user detail, the email add is spelled incorrectly (cvsreality_hr@outlok.com) / CORRECT EMAIL: cvsreality_hr@outlook.com -cust updated the email ad of ext 101 to Markschmidt05@outlook.com -cust was then able to login using his email add -case closed ************************************************ InContact ID: 456401604331 User ID: 1648319013 Case #: Account Verified: Y Issue: -consultation call call from Mai (sales) -send a group sms Troubleshooting: -explained that we cant send a group text but can create a group chat for internal use ************************************************ Caller Name: mark RC #: Callback Number: (780) 887-5677 Verified Email: mark@millcreekpainters.com # of DLS: InContact ID: 456401623379 User ID: 62927407008 Case #: 16851166 Account Verified: Y Issue: -unable to send sms using (780) 887-5677 Troubleshooting: -created telco ops case 16851198 to enable sms feature of the phone number (780) 887-5677 -sent email to cust to with link to register the number to tcr 16839760 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************