Untitled Note

CHANNEL: Inbound (SITUATION): UK Warranty Call: Customer called in and said that his unit is still within the warranty. He subscribes to the secure plan. Advised the customer that to be legible for the extended warranty, he needs to subscribe within 6 months from the date of purchase. Customer said he did. Requested a copy of his receipt, and then we will check on the database if he subscribed within 6 months. Customer said that he doesn't have a receipt. Advised the customer that for all warranty claims, we require a copy of the receipt Recommended to contact Costco and ask for a copy of his receipt. He asked how much is the replacement DVR. checked our website. The product is not available, just the DVR16-5580. Customer refused and said he doesn't need a 16-channel. Advised that I would need to check with our sales team Asked him the model number of his cameras to confirm compatibility if we will recommend a different model Customer is unable to provide it. He doesn't have the receipt and doesn't have the retail packaging box Advised to sort out first the receipt. Recommended to contact Costco and ask for a copy of his receipt. Case pending Reference: https://uk.swann.com/swann-secure-service-plans/ https://uk.swann.com/products/cctv-security-systems/dvr-nvr-recorders/?_bc_fsnf=1