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Customer Name: MIke User ID: 270947027 Contact ID: Extension #: 302 and 304 Company#: 9732001050 Best callback number: (551) 404-3211 Email address: Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes Issue: not activate two desk phone Troubleshooting: Notes: Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------ Case#: Issue: Issue Resolved: Y Survey Spiel: Y ----------------------------------------------------------- Account Verified Y/N: yes How many phones are affected?: 2 Error on the Display Screen: Asking you for enter code or service node domain Extension Number in Issue: (Provide all that applies) 302 and 304 Serial Number of the phone: 1. 302 Mac d4adbdf48b2d 2. 304 703509990i Make and Model: cisco cp7821 Digital Line: (973) 200-1058 and (973) 200-1056 IP address: 10.0.0.174 Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: yes Asking you for enter code or service node domain Additional Question -Phone has user extension and DL assigned: Y/N no -Customer's internet connection is working: Y/N yes -Customer is in the same location as the phone is: yes -Phone is powered ON: yes