Untitled Note

Customer Name: Juan Rosas RingCentral Number:7603986013 UID:62865387031 InContact ID:458725194501 Extension #:102 Best callback number:7606412727 Email address:juan.jborunda@farmersagency.com Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx has an issue with a headset he is using USB cable to connect to the phone but the phone is giving him a message on the screen "you can manage the headset by connecting the pc port of headset" he is unable to receive and make calls Troubleshooting: I advised the cx that the headset model Yealink WH62 is compatible with the phone device and advise him of the models that would work with his phone device also will send him the list of supported headsets Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)