Untitled Note

User ID: 63034772028 InContact ID: 458496723705 Customer Name: Amy Goodwin RC Phone Number: 602-635-4244 Extension #: 101 Best callback number: 602-635-4244 Email address: AmyGoodwin.tm@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: 480-575-5777 is getting a error message when sending a text to the (602) 920-3981 invalid number please re-attempt using a valid 10 digit number or a shortcut Issue/Subject: For: Amy Goodwin | Issue: unable to received text from 480-575-5777 | By: Andres Camp TS: I sent a message to (602) 920-3981 but she received it number 480-575-5777 is the one having issues adv cx to contact her and let her know this issue is not related whit RC Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: no service Extension Number in Issue: Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y