Untitled Note

Caller Name: Leonel Guevara RC #: 7373092755 / 8882598622 Callback Number: (210) 944-7598 Verified Email: ml.oficinaprincipal@gmail.com # of DLS: 2 InContact ID: 458498028322 User ID: 63049475008 Case #: Account Verified: Y Issue: -sms feature on the 2 accounts are not working Troubleshooting: -checked tcr status: PRE-APPROVED UID: 63049475008 Company Name: Hispanoseguros LLC -checked tcr status: PRE-APPROVED UID: 1590581027 Company Name: Mildred Lopez insurance -received date is 01/03/2022 ************************************************ InContact ID: 458498074357 Issue: -ghost call ************************************************ InContact ID: 458498075969 User ID: 1658123020 Case #: 17204682 Account Verified: Y Issue: -consultation call from Diane (sales) -change Mulit level ivr to single level ivr -rep said that the cust is already aware of the features that will be removed ************************************************ Caller Name: Thomas Murphy RC #: 7542820090 Callback Number: (813) 220-1115 Verified Email: tmurphy@ihcsfinance.com # of DLS: 3 InContact ID: 458498078696 User ID:62870495008 Case #: Account Verified: Y / ext 500 Issue: -add user with a deskphone Troubleshooting: -added ext 504 / cust agreed with the charges -transferred the phone with MAC 805E0C45F0A8 to ext 504 -assigned the phone with MAC 805E0C770D12 to ext 500 -phones went offline -accessed GUI / reset phone to factory settings / reprov the phone LINE: (954) 640-1095 ext 500 SN: 805E0C770D12 MODEL: Yealink T33G Gigabit Business Phone IP ADD: 10.0.0.43 -reprov the phone : https://yp.ringcentral.com/provisioning/yealink/$PN -phone goes online / did test calls / success accessed GUI / reset phone to factory settings LINE: (754) 714-2299 ext 504 SN: 805E0C45F0A8 MODEL: Yealink T46S Gigabit Color Business Phone IP ADD: 192.168.1.150 FIRMWARE VERSION: 66.86.25.4 -reprov the phone : https://yp.ringcentral.com/provisioning/yealink/$PN -phone did not work -updated the firm ware to 66.86.25.100 -reprov the phone with URL https://yp.ringcentral.com/provisioning/yealink/$PN -phone did not work -manually provisioned / explained that not cb #: (813) 220-1115 cb icid: 458607659123 -spoke with Thomas -accessed GUI -followed https://support.yealink.com/en/portal/knowledge/show?id=84b84b529641f28b843eb445 -attached to this case is the phone logs ************************************************ InContact ID: 458498116992 Issue: -ghost call ************************************************ # of DLS: 18 InContact ID: 458498390786 User ID: 701872048 Case #: Account Verified: Y Issue: -consultation call from Jess (sales) -phone number (314) 530-7313 unable send sms Troubleshooting: -checked tcr status: COMPLETED UID: 701872048 Company Name: Students Relief LLC -created telco ops case 17302060 to enable the sms feature of phone number (314) 530-7313 17301951 7313 ************************************************ Caller Name: Jasmine RC #: 8332284868 Callback Number: (828) 709-0438 Verified Email: pm@proficientsupplyllc.com # of DLS: 2 InContact ID: 458498413212 User ID: 62975277008 Case #: Account Verified: Y Issue: -portin request rejected for phone number (833) 592-5336 Troubleshooting: -checked the case number 16895196 / "Unauthorized contact/Customer signature" -cust said she put Shawn Chapman but the bill shows "Proficient Supply" -cust resubmitted the portin request with Name on Account as Proficient Supply - UID: 62975277008 Company Name: Proficient Supply LLC ************************************************ Caller Name: Kevin RC #: Callback Number: Verified Email: # of DLS: InContact ID: 458498467916 User ID: 3022208020 Case #: Account Verified: Y Issue: -consultation call from Anna (sales) -transferred the phone number (970) 235-2226 with mvp license to ext 122 ************************************************ InContact ID: 458607548725 Issue: -consultation call from Joey (sales) -discussed the shared line features ************************************************ Caller Name: Jeffrey Jones RC #: 8442077666 Callback Number: (760) 707-8046 Verified Email: stages1@live.com # of DLS: 1 InContact ID: 458607573363 User ID: 727221009 Case #: Account Verified: Y Issue: -enable sms feature for (844) 207-7666 Troubleshooting: -checked tcr status: UID: 727221009 Company Number: The Boxxmen -filled out the toll-free verification form fin behalf of the cust Customer wants to enable the SMS feature for the phone number (844) 207-7666. racquel.layos@ringcentral.com (844) 207-7666 ************************************************ Caller Name: Charles RC #: 9095434931 Callback Number: (909) 874 1040 Verified Email: seaysincometaxservices@gmail.com # of DLS: 3 InContact ID: 458607620354 User ID: 1258708021 Case #: Account Verified: Y / ext 1 Issue: -phone provisioning Troubleshooting: -cust connected the phone with SN 0004F2C8CCED -phone goes online -case closed 284103 (929) 300-0133 LINE: SN: 0004F27B42F4 MODEL: IP ADD: 192.168.1.10 LINE: SN: MODEL: 0004F2C8CCED ************************************************ Caller Name: Linda RC #: 5629067766 Callback Number: (949) 235-5280 Verified Email: alija0307@gmail.com # of DLS: InContact ID: 458607696348 User ID: 388608004 Case #: Account Verified: Y Issue: -update card information on file Troubleshooting: -assisted cust in changing the login password in the admin portal -updated card in for thru the admin portal -did test call / success -case closed ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************