Untitled Note
By: Anonymous1/2/20232 views Public Note
User ID:
Customer Name:
Company#:
Admin: Y/N
Extension #:
Best callback number:
Account Verified: Y/N
Email address:
InContact ID:
Issue:
Troubleshooting:
Recap: Y/N yes
Support Site provided: Y/N yes
Survey Spiel: Y/N yes
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Account Verified Y/N:
How many phones are affected?:
Error on the Display Screen:
Extension Number in Issue: (Provide all that applies)
Serial Number of the phone:
Make and Model:
Digital Line:
Other Notes:
Is the customer on the same location where the phone is?:
Internet connection working?:
Additional Question
-Phone has user extension and DL assigned: Y/N
-Customer's internet connection is working: Y/N
-Customer is in the same location as the phone is:
-Phone is powered ON: