Untitled Note

CASE #:16804781 ISSUE: She wanted to add an announcement before connecting to an external number the user with extension #2 ISSUE RESOLVED: No SURVEY SPIEL: No CASE #:16805208 ISSUE: Ch needed to create a rule to close the business the next 2 days ISSUE RESOLVED: Yes SURVEY SPIEL: Yes ----------------------------------------------------------------------------------------------------------- Customer Name: UID: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Aditional Info: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N