Untitled Note

Caller Name: Bob RC #: Callback Number: 2036586306 Verified Email: bob@foxcarriers.com # of DLS: 76 InContact ID: 431400981623 User ID: 1507390027 Case #: 16693466 Account Verified: Y Issue: -xferred call from Sam (sales) -ext 147 and ext 126 are not able to sent sms Troubleshooting: -created telco ops case 16693478 to re-prov the sms of phone numbers: (203) 658-7369 (203) 935-8111 431400992825 -ghost call ************************************************ Caller Name: Steve RC #: Callback Number: 9042192195 Verified Email: stevemover63@gmail.com # of DLS: 3 InContact ID: 431400997218 User ID: 622862009 Case #: Account Verified: Y Issue: -xferred call from Angela (sales) -phone provisioning to a new user from the unassigned extension Troubleshooting: -activated ext 103 from the unassigned extensions of the admin portal -assigned the phone: LINE: (954) 947-8475 ext 103 SN: 805E0C44CCF9 MODEL: Yealink T33G Gigabit Business Phone -manually rebooted the phone -did a test call / success -added ext 103 to the call forwarding of ext 101 -case closed (954) 251-0303 ************************************************ Caller Name: Mary RC #: 9407827378 Callback Number: 9407827378 Verified Email: davesbugpro@yahoo.com # of DLS: 4 InContact ID: 431401018421 User ID: 209938049 Case #: 16694175 Account Verified: Y Issue: -ext 104 is unable to send sms Troubleshooting: -call got disconnected cb #: 9407827378 cb icid: 431401040402 / 431401042778 -called twice -no answer / left vm ************************************************ Caller Name: Gladwin RC #: 4164443000 Callback Number: (905) 231-3807 Verified Email: gladwin@ticketsbay.co.uk # of DLS: 4 InContact ID: 431401019805 User ID: 62862313008 Case #: Account Verified: Y Issue: -call forwarding from (416) 447-5000 and (416) 444-3000 Troubleshooting: -advised customer to contact the current carrier of the phone numbers (416) 447-5000 (416) 444-3000 ************************************************ InContact ID: 431401064494 User ID: 62938121008 Case #: Account Verified: Y Issue: -consultation call from Gee (sales) -update outbound caller id name Troubleshooting: -changed the main number to (401) 232-4019 and the direct number to (401) 232-4024 -updated cnam UID: 62938121008 PH #s: 14012324019 14012324024 CNAM: SUN RUN PROVIDER: IQNT-DID CASE #: 16694431 ************************************************ Caller Name: Pat RC #: 6309633500 Callback Number: (630) 309-8679 Verified Email: pat.buschette@jostens.com # of DLS: 956 InContact ID: 431401077424 User ID: 682584048 Case #: 16694708 Account Verified: Y Issue: -customize call queue greeting Troubleshooting: -admin portal > phone system > groups > call queues > ext 1 > greeting