Untitled Note

Caller Name: Jeff RC #: Callback Number: (813) 962-7886 Verified Email: jrybolt@greatamericantitle.com # of DLS: 5 InContact ID: 430265693343 User ID:60121099 Case #: Account Verified: Y Issue: -xferred call from Cedrick (sales) -assign back the 2 available licences to ext 15 and ext 16 Troubleshooting: -assigned the MVP licenses back to : LINE: (813) 510-5374 ext 15 SN: 64167FC5B5D7 MODEL: Polycom VVX 150 Business IP Phone LINE: (813) 725-5328 ext 16 SN: 64167FC5C747 MODEL: Polycom VVX 150 Business IP Phone -cust connected the phones back / deskphones go online -case closed ************************************************ Caller Name: Dee Ann RC #: Callback Number:(760) 856-4428 ext 4429 Verified Email: rmiller@millerwm.com # of DLS: InContact ID: 430265711022 User ID: Case #: Account Verified: Y Issue: -downloading fax through RingCentral desktop app going to another location drive -Cover page's information in the receiver's filed Troubleshooting: -adv cust that the downloaded fax will only be saved to the local drive of the computer -the contact information of the receiver of the fax needs to be saved in the contact list to auto-populate the receiver's field -feature request by customer (760) 856-4428 ext 4429 ************************************************ Caller Name: Jacob RC #: 8886911207 Callback Number: Verified Email: # of DLS: InContact ID: 430265746974 User ID: Case #: Account Verified: Y Issue: - Troubleshooting: ************************************************ Caller Name: Kassie RC #: Callback Number: 8328570892 Verified Email: providencetotalcare@gmail.com # of DLS: 2 InContact ID: 430265756167 User ID: 3262112020 Case #: Account Verified: Y Issue: -xferred call from Peter (expansion) -ATA provisioning Troubleshooting: -added a digital line to (832) 559-4394 ext 102 -rebooted the ATA / success LINE: (832) 559-4394 ext 102 SN: 9CADEF47B5C8 MODEL: Polycom OBi302 ATA -switched on the " Automatically print incoming faxes." through RingCentral phone app -did test fax / success -assigned the phone below: LINE: (832) 353-3745 ext 103 SN: 805E0CCCC961 MODEL: Yealink W76P Cordless Phone with 2 Handsets cb #: (832) 857-0892 cb icid: 430265904256 -spoke with Kassie -created an IVR Menu ext 1001 -uploaded ivr prompt through text-to-speech -created call queue groups for key presses 1 and 2 -did test call -case closed Thank you for calling providence services. Our calls are being recorded. Please listen to the following as our menu’s have changed. For registration and scheduling appointments for providence chiropractic clinic, please press 1. To schedule an appointment, please visit our website at providencechiropracticclinic.com For home health inquiries at providence total care, please press 2. For more info please visit our website at providencetotalcare.com. For all other inquiries please press 0. Thank you for calling providence services. Our calls are being recorded. Please listen to the following as our menu’s have changed. For registration and scheduling appointments for providence chiropractic clinic, please press 1. For home health inquiries at providence total care, please press 2.. For all other inquiries please press 0. Thank you for your interest in scheduling an appointment. To schedule an appointment, please visit our website at providencechiropracticclinic.com. Or please stay on the line while we connect you to a live agent. Thank you. For more information about our health services, please visit our website at providencetotalcare.com. Or please stay on the line while we connect you to a live agent. Thank you. ************************************************ Caller Name: Michael RC #: 8453256895 InContact ID: 430266010861 Issue: -portin submission -caller does not have the account info to pull up ************************************************ Caller Name: Ken RC #: 8014443200 Callback Number: (801) 330-0581 Verified Email: ken@sntav.com # of DLS: 8 InContact ID: 430266024493 User ID: 146247034 Case #: Account Verified: Y / ext 102 Issue: -call forwarding Troubleshooting: -explained that if someone calls the main number (801) 444-3200 and presses nothing, the call will go to ext 110 -case closed Phone Number: (801) 444-3200 ************************************************ Caller Name: David RC #:3039002406 Callback Number: (303) 694-3852 Verified Email: dseserman@seserman.law # of DLS: 1 InContact ID: 430266123462 User ID: 519132048 Case #: Account Verified: Y Issue: -schedule a conference call Troubleshooting: -explained that we cannot schedule a conference call but the participant can wait on the conference call even before him -did test to his conference calling feature -case closed ************************************************ Caller Name: Vic RC #: 2249558511 Callback Number: 2248149361 Verified Email: vlesage@shipbds.com # of DLS: 164 InContact ID: 430266140365 User ID: Case #: 867 Account Verified: Y / ext Issue: -phone provisioning Troubleshooting: -swapped the RC app to deskphones: LINE: (847) 880-8910 ext 822 SN: 805E0CC11A81 MODEL: Yealink T43U Ultra-elegant Gigabit IP Phone LINE: (847) 463-3142 ext 850 SN: 805E0CC12213 MODEL: Yealink T43U Ultra-elegant Gigabit IP Phone -assigned the phone from ext 837 to ext 867 -assigned the phone with mac 805E0CC12078 to ext 675 -assigned the deskphone with mac 805E0CC119CB to ext 721 ************************************************ Caller Name: Rosalie RC #: Callback Number:(516) 712-6435 Verified Email: rosalie@regionalassetmanagement.com # of DLS: 5 InContact ID: 430266166822 User ID: 62423358012 Case #: Account Verified: Y Issue: -unable to receive calls using RingCentral mobile app Troubleshooting: -the device is not compatible for the RingCentral mobile app -cust will use desktop app for now (516) 712-6435 ************************************************ InContact ID: 430266212518 Issue: -call from Caleb (t1) -explained that if the case owner is not available, sme of the team should handle the case 16637655 ************************************************ Caller Name: Amy RC #: Callback Number: 4696823753 InContact ID: 430266230765 User ID: 294062018 Issue: -consultation call from Antonio (sales) -cust got disconnected on the other line while on hold by sales rep / rep called cust back but the cust is not available -no ts done / no communication with cust ************************************************ Caller Name: Emanuel Verified Email: gpetasny@colorworldhousepainting.com # of DLS: 1 InContact ID: 430266251983 User ID: 699294048 Account Verified: NO Issue: -unable to login to RingCentral account -call got disconnected while the cust is getting his card info -no cb # obtained ************************************************ Caller Name: Spencer RC #: 8884806615 Callback Number: (925) 586-3096 Verified Email: spiatt@inviewimaging.com # of DLS: 8 InContact ID: 430266261139 User ID: 330864009 Case #: Account Verified: Y Issue: -unable to login to RingCentral account Troubleshooting: -logged in to the admin portal using email add spiatt@inviewimaging.com as the username -assisted cust in changing the password of other users thru admin portal ************************************************ Caller Name: Chris RC #: 19737427709 Callback Number: (973) 339-7885 Verified Email: chris@team-ac.org # of DLS: 3 InContact ID: 430266294984 User ID: 220780041 Case #: Account Verified: Y Issue: -call forwarding during business hours Troubleshooting: -created a new ivr menu ext 1003 for "TECH HOURS" -created custom rule for the company business hours from 5:00pm to 7:30 pm / forwarded calls to ivr menu 1003 -did test call -case closed ************************************************ Caller Name: Judy RC #: 0240726185 Callback Number: Verified Email: # of DLS: 2 InContact ID: 430266333125 User ID: 931228048 Case #: Account Verified: Y Issue: -create IVR Menu -cust unable to verify the acct -cust will callback 1 - ext 800959287 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************