Untitled Note

Customer Name: Joycelynn Nelson RingCentral Number: 8507600466 UID:1255474021 InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: use the ring central video app to host a meeting but when she tries to send the email to someone who is not an RC user is not accepted is asking them to download the RC Troubleshooting: (steps taken to address the issue) I was checking for some help Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)