Untitled Note

08:00am 09:45am OFFICE 100 09:45am 10:00am Break 10:00am 12:00pm OFFICE 100 12:00pm 01:00pm Lunch 01:00pm 03:00pm OFFICE 100 03:00pm 03:15pm Break 03:15pm 05:00pm OFFICE 100 Incontact Id : 430742649680 Name : Hannah RC # :4124890557 CB # : (412) 999-3634 UID : 205704035 Email : DL : Account Ver: Y Issue: TS: Incontact Id : 430742654995 Name : Terryl RC # : 8885383834 CB # : (617) 504-9611 UID : 59460696 Email : terrylcalloway@yahoo.com DL : Account Ver: Y Issue:Cust called in and wants to set up call forwarding on his acct when main line is called (8885383834) TS: set up call forwarding on ext 101. did a test call/ success checked ext 4. cust said Caroline is his mother and he is not sure about the adaptor assigned to her called her mothers number but no ans went to VM. when going back to cust line was disconnected and another call came in. Incontact Id : 430742732277 Name : Cailin RC # : 5044960173 / CB # : (225) 290-6937 UID : 2602103008 Email : trey@atm-worldwide.com DL : Account Ver: Y Issue: cust cant log in to RC account TS: gave temp password. walked cuts in setting up acct and password. issue resolved Incontact Id : 430742798808 Name : Shawn RC # : 4048359119 / 8119 CB # : (770) 865-6342 UID : 2363835004 Email : DL : Account Ver:Y Issue: Cust called in and wants to set up the ported number. TS: number is (251) 960-1444 16596482 Incontact Id : 430742804631 Name : Nax RC # : 9166605240 CB # : (916) 603-3365 UID : 502175018 Email : nax@myoutdesk.com DL : Account Ver: Y Issue: Cust called in to remove user from GC. TS: cust cant remove user 135 from gc. went to GC no option on the 3 dots to remove the user. did Screen share. and log in as user admin/ same no option to remove ext. even changed role of user from standard no messaging to standard international. no go. as per FS transfer to glip. Incontact Id : 430742920644 Name : Mark RC # : 6475394767 CB # :(416) 845-8171 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 430742989427 Name : RC # : CB # : UID : 62785140008 Email : DL : Account Ver: Issue: TS: 10 unassigned (855) 395-3888 (855) 415-0415 (866) 493-6688 (866) 496-9994 (866) 806-1666 (866) 997-6868 (877) 507-2444 (888) 408-9299 Incontact Id : 430743011681 Name : robert RC # : CB # : (503) 862-3779 UID : Email : DL : Account Ver: Issue: TS: keaton.woodliff@ringcentral.com Incontact Id : 430743023750 Name : Jonathan RC # : 5087329101 CB # : (401) 339-1806 / 2022 UID : 335585018 Email : DL : Account Ver: Y Issue: Cust called in about issue with calls getting forwarded to ext 20's Voice mail TS: checked every ext on the call queue group. checked their individual ext's VM destination. all checked out correctly. even did a test call and pressed the the designated numbers and none of them goes to ext 20. but checked on call logs and ext 20, calls are coming from (718) 504-9256 which is in the call queue group. checked again every ext on the group if they are assigned with the ext 20 as their vm box/ and its confirmed that none of them has that ext. calls on the call logs are going to (718) 504-9256 then VM goes to ext 20. did a test call and tried to dial 20 it goes to ext 20. told cust will keep case open and review the details. EOC 9256 (718) 504-9256 (508) 503-7145 Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: