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YYour security is Metro by T-Mobile topmost priority. Before we proceed, I will be sending you a One Time Pin (OTP) to your phone. Which mobile number are you using right now? PERFECT!!! Be thanked every week with Metro by T-Mobile. We introduce you our T-MOBILE TUESDAY APP. You may download this on Google Play Store or App Store after this chat and be surprised with our Amazing Freebies and Promotions every Tuesday. And I'd like to thank you for being a part of Metro By T mobile. Thank you for doing Business with Metro By T mobile. Give me a few to review your account and please do not move to other screen so I won't lose you. You will receive a text confirmation message and all changes should take effect after 30 minutes provisioning time. Would you mind me asking the reason behind this account number request? We in Metro by TMobile felt Amazing in resolving your concern for today! Is there anything else that I can help you out?. Open Chrome go to http://metrobyt-mobile.com log in using your phone number and PIN 1. From your overview page scroll down. 2. Tap Upgrade next to your phone 3. Enter IMEI and click on Activate